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Amazon Work from Home Jobs: The Complete Guide [2021 Update]

Many companies today are striving to make remote employment the new normal, and Amazon is no exception. With more than a million employees worldwide, Amazon is hiring thousands of people for jobs with built-in remote flexibility, making the company an excellent option for those seeking work from home jobs.

In this complete guide, we’re going to tell you everything you need to know to land an Amazon work from home job. If you’ve got questions, we’ve got answers!

Does Amazon Really Have Online Jobs?  

Yes! Amazon has had a limited number of remote employees for years, especially in virtual customer service roles. But when the COVID-19 pandemic struck, Amazon was forced to dramatically increase the number of remote jobs. It was both a business necessity and a matter of employee safety.

To protect as many employees as possible, Amazon established a policy that allowed corporate and white-collar employees to work remotely during the pandemic. These employees handle everything from logistics and software development, to technical support and customer service – jobs that can easily be done from home.

2021 Update

Now that COVID restrictions are easing, Amazon will offer a mix of working from home and office for its corporate positions. Going forward, employees will be able to work remotely up to two days per week.

At the same time, all corporate employees will be permitted to work fully remote for up to 4 weeks per year.  Employees who want to work from home more often can seek an exception.

According to the memo posted on company's blog, "Our thinking is predicated on what we believe will be most beneficial for customers, while also trying to give employees more flexibility in their work environment and lives."

Thousands of Work from Home Opportunities

With more people than ever shopping from home during the pandemic, sales skyrocketed. In the second quarter of 2020 alone, net sales increased by an incredible 40 percent to nearly $89 billion.

To keep up with the unprecedented demand, Amazon started hiring more remote workers, and recently announced plans to hire an additional 33,000 employees. All of these corporate and tech jobs began as remote jobs working from home at Amazon.

To make the good news even better, the average compensation package for these jobs is $150,000.

It’s no wonder that Amazon tops our list of 30 major U.S. companies hiring remote workers.  As the King of commerce, Amazon is bursting with opportunities for those pursuing more autonomy over their career, especially if you:

  • Were laid off or lost your business because of the pandemic
  • Are struggling to find work
  • Are seeking a part-time position
  • Want the flexibility to set your own schedule
  • Need a remote job to care for children or family

Because of Amazon’s commitment to hiring remote workers, we have awarded Amazon a spot on our list of the Best 39 Flexible Jobs for Working Mothers.

If you’re ready to apply for an Amazon work from home job, you’ll find hundreds of Amazon positions listed on MotherWorks.

If you need more information first, read on!

What Kind of Remote Positions Does Amazon Offer?

You will find a wide range of jobs at Amazon with a remote component:

  • Account Management
  • Advertising
  • Customer Service
  • Fulfillment
  • Logistics
  • Management
  • Merchant Development
  • Operations
  • Online Data Entry
  • Sales
  • Software Development
  • Solutions Architecture

And many more.

Here are some of the specific job titles:

  • Account Executive
  • Business Development Manager of Security and Compliance
  • Client Support Engineer
  • Content Engineer
  • Customer Care Representative
  • Customer Service Advisor
  • Data Entry Operator
  • Data Specialist/Data Security
  • Global Hospitality Principal Consultant
  • R. Investigator
  • Head of Research for Business Strategy
  • Migration Specialist
  • Recruiter
  • Research for Market and Business Development
  • Sales Executive
  • Security and Loss Prevention Intern
  • Senior Product Owner of Cloud Connection
  • Senior Software Development Engineer
  • Technical Curriculum Developer

Amazon Customer Service Jobs from Home

Amazon customer service jobs typically cover one or more of the following roles and purposes:

  • Prevent and solve customers’ problems
  • Design and develop customized self-service technologies
  • Build and manage customer-centric programs and products
  • Create unique CRM systems and self-service solutions
  • Support customers who use the company’s websites, shopping apps, and devices such as Echo and Kindle
  • Identify customer pain points and find ways to improve and deliver superior service
  • Interact and engage with the customers directly
  • Help customers with returns, refunds, damaged items, late packages, and more

Learn more about customer service jobs in our complete guide.

With all of these roles being virtual, there is no lack of remote possibilities within the company.

Don’t see anything that suits your skillset? Never fear, Amazon is constantly updating their available opportunities based on the ebb and flow of the job market. With a role in every department you could imagine, there is a place for everyone at Amazon.

What Kind of Salary Can You Expect Working for Amazon

Amazon jobs pay a minimum of $15 per hour, but the average Amazon salary is $102,632 per year. As mentioned before, many work from home jobs exceed the average.

Salaries will vary greatly depending on the role you possess, your experience, the quality of your skills, and seniority. To offer a breakdown of the spectrum, here are the average annual salaries for various roles within the company (in order from highest-paid to lowest):

Average Annual Salary - Jobs Working from Home Amazon  

Principal Product Manager - $155,731

Senior Network Engineer - $132,422

Digital Marketer - $120,000

Finance Manager - $132,658

Software Development Engineer - $119,540

Product Marketing Manager - $113,855

Systems Administrator - $112,453

Network Engineer - $96,800

I.T. Support - $80,740

Controls Engineer - $71,951

Customer Service Manager - $68,735

Liaison - $62,655

GIS Analyst - $61,823

Area Operations Manager - $61,805

Support Specialist - $61,000

Operation Technician - $56,912

Delivery Coordinator - $52,808

Dispatcher - $37,274

Customer Service Representative - $30,720

Warehouse Associate - $29,870

Account Resolution Specialist - $29,415

Source: Payscale

How to Apply to for a Remote Job with Amazon?

You can apply for Amazon jobs on the MotherWorks portal for Amazon work from home jobs, or you can search for remote jobs on the Amazon website. You can customize the search for remote jobs:

  1. Go to jobs
  2. Select ‘Remote Career Opportunities’

What is Amazon’s Hiring Process?

The process will vary depending on the role, but the entire process will typically take an average of one to three weeks.

The ways in which the procedures diverge depending on the position include:

  1. Apply online
  2. You will receive a link for a 30-minute virtual job preview to learn about the position
  3. Interview
  4. Supply I-9 Identification
  5. Attend online new hire orientation
  • For Entry-level employees – You do need a resume, and the process will go as follows:
  1. Apply online
  2. Take an online assessment
  3. Interview
  4. Potentially a second interview
  5. Supply I-9 identification
  6. Attend online new hire orientation
  • For Senior-level employees – The process will be understandably more extensive and can take up to eight weeks. Pre-Covid-19, an in-person interview would be required, or even a full day of in-person interviews with the team you are preparing to join.
  1. Apply online
  2. Take an online assessment
  3. Interview
  4. Potentially a second interview
  5. Potentially a third interview with multiple members of upper-management
  6. Supply I-9 identification
  7. Attend online new hire orientation

You will notice in employee reviews that some people were hired in 3 days, others in 3 months. The process may take 4 days or 4 weeks, it may be subject to:

  • The overflow of applications/the demand for that role
  • The time of year (with Christmas being their busiest season where they are hiring more)
  • The location and administration of that given city/department

Upon finalization of the official hire, the employee would be subject to random drug screenings, as well as an annual medical exam.

Does Amazon Conduct a Background Check?

The background checks will take between 10-14 business days due to a time-consuming report on their end as part of the candidate’s comprehensive investigation.

The aspects Amazon will be examining during your background check and items that could potentially disqualify you if they deem you irresponsible or unfit, include:

  • Criminal history
  • Poor employment history
  • Poor credit and financial responsibility
  • Poor references from former employers
  • Sex offender data
  • A failed drug screening

According to

“Amazon is extremely vigilant about conducting drug screenings on new hires and existing employees. The drug test typically occurs in Amazon’s hiring process after an interview or orientation session and criminal background and reference checks. “

Amazon will also seek information such as:

  • Your social security number
  • Your driving history or vehicle registration
  • Bankruptcy records
  • Medical records
  • Previous compensations
  • Military records

Depending on the position, they may also look your social media presence to ensure there are no posts that could be damaging to Amazon’s reputation.

What is The Work Culture Like?

 As a beautifully written self-statement, the company reports of their Company Culture:

At Amazon, we work with smart, passionate people who are building new products and services every day on behalf of our customers.

Our Leadership Principles empower us to be owners and innovators while maintaining our customer-centricity.

We’re willing to take risks – innovating requires failing.”

Amazon is an equal opportunity employer and prides itself on making recent strides in diversity.

If you’re applying for a leadership role – Be sure to check out Amazon’s 14 Principals of Leadership

What Kind of Background Experience Does Amazon Look for in a Job Candidate?

There is no doubt that Amazon has revolutionized online retailing and delivery.  One of the big reasons for Amazon’s success is the company’s ability to hire the right people for a lot of highly specialized jobs.

There is no specific background experience that Amazon requires, with each applicant being analyzed on a case-by-case basis for what they can bring to the role. “Hiring has been the secret to scaling Amazon all along the way,” says Amazon founder Jeff Bezos.

You might think that digital prowess is the leading talent that Amazon is seeking for non-delivery roles; however, customer service is behind Amazon’s success and that’s what has kept them on top.

Embracing a culture of tolerance and collaboration is another factor contributing to the company’s success. Amazon seeks prospective team members that embody the following characteristics:

  • Accountability
  • Commitment
  • Efficient
  • Fast
  • Forward-thinking
  • Honesty
  • Innovative
  • Ownership
  • Professionalism
  • Relentless standard raisers
  • Reliability
  • Resolution-centric
  • Trustworthiness

What are The Benefits of Working at Amazon?

 Benefits of working at Amazon include:

  • Medical, prescription drug, dental and vision coverage
  • 401K savings plan – Amazon will match
  • Paid time off
  • Holiday overtime pay
  • Employee discounted
  • Restricted stock units
  • Adoption assistance
  • Generous parental leave
  • Flexible accommodations for parents
  • Childcare and elderly-assistance
  • Additional resources created to improve employee’s wellbeing

You can read more about the benefits of working at Amazon here. Part-time employees are eligible for benefits when they work at least 20 hours a week.  If you are interested in other part-time jobs with benefits, check out our comprehensive guide.

How to Prepare for Your Amazon Interview

Amazon will usually interview an applicant one to two times (one if closer to entry-level, two for senior-level roles). Before the pandemic, one may be asked to come in for an on-site interview, but all in-person requirements have been put on hold. 

Important to note – For any interview or series of interviews you may participate in, you may be interviewed by what who company has coined as – The Amazon Bar Raisers.  Amazon writes of their Bar Raisers’ responsibilities when searching for the ideal candidate:

“Bar Raisers have three responsibilities as part of the hiring process.

The first is to assess candidates for the specific role and for long-term success at Amazon.

The second function of a Bar Raiser is to make sure there is an open, accurate and fair assessment of the candidate with every member of the interview loop participating in the discussion.

Finally, they are responsible for helping hiring managers and others prepare for interviews, ask questions related to the Leadership Principles and the competencies that are needed for the position, assess the candidate, and provide written feedback.”

3 Tips to Excel at Your Amazon Interview

A few tips to mentally-fortify you for your Amazon interview includes:

  1. Embody Innovation – It’s not that you need to be the next Jeff Bezos, but Amazon is a leading company that prides itself on innovation and exceptionalism. They are seeking candidates that are excited about what the company is doing, and those who will continue the Amazon legacy, ideally enhancing it. Seeking ‘pioneers’ and collaborative thinkers, there is a way to sell yourself whether you’re taking on a very social role, or a more autonomous responsibility.
  2. Be Confident in Your Efficiency – With many remote roles being call-center support, data entry, I.T. troubleshooting and diagnostics, and management of large remote teams – efficiency is critical! Even in the warehouse roles of package distribution (not a remote position), they require employees to move 350 units per hour.

The demand for excellence at Amazon is high, and there is little room for error. Of course, highlight the strengths of the role you are going for (‘people person’ if Customer Care, ‘collaborative leader’ if leading teams over virtual calls as an Account Management, etc.)

But regardless – find a way to mention some form of verbal or tangible evidence for your productivity, speed, and ability to exceed quotas.

  1. Do Your Research – Dig into the company’s history and outlook, preparing for the role you are seeking to obtain. You can also prepare yourself for the interview by familiarizing yourself with the most commonly asked interview questions from Amazon.  

Amazon Career Paths

Even for hourly associates, Amazon offers a skills course to allow their employees to pursue their goals of vertical career mobility. The program Career Choice is one of the many ways that Amazon shows how they care about their employees, their families, and their futures.

In the Career Choice employee program, Amazon will:

  • Pre-pay 95% of tuition and fees for employees to earn associate degrees
  • Reimburse employee for 95% of textbook expenses
  • Pay up to $12,000 in tuition, textbooks, and fees across a four year period

Final Tips for Telecommuters Interested in Amazon

There has never been more opportunity for remote and virtual workers to re-enter the workforce with a vengeance! With thousands of positions in every department (administration, customer service, tech, management, accounting, H.R., legal, advertising, procurement, investigation, etc.) – There should unquestionably be a role within this e-commerce giant that will foster your unique talents.

Amazon is one of the best-of-the-best, with opportunities added year-round, great benefits, a healthy company culture, and the security of a booming business that is unlikely to go out of business amidst the economic overhaul. For remote workers in an uncertain time, this is the bread and butter. Literally.

If you are considering working remotely, get ahead of the curve!

Begin developing your telecommuting expertise by applying to Amazon’s work-from-home roles here.