Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile, dedicated, problem solvers. Time Type: Regular Job Description : Job Title: Data Voice Specialist Department: Advanced Services Group Reports to: Manager/Supervisor of Technical Support Operations EEO Classification: Technicians FLSA Status: Salaried/Non-Exempt Summary: Under general supervision provides technical support for hardware and software to our residential and business customers. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provide technical support to our customers in the use of telecommunication equipment (home networking routers, Data modems, and MTAs) & assure adequate connectivity to the network (voice...

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile, dedicated, problem solvers. Time Type: Regular Job Description : Job Title: Technical Support Specialist (Data Voice Specialist) Department: Advanced Services Group Reports to: Manager/Supervisor of Technical Support Operations EEO Classification: Technicians FLSA Status: Salaried/Non-Exempt Summary: Under general supervision provides technical support for hardware and software to our residential and business customers. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provide technical support to our customers in the use of telecommunication equipment (home networking routers, Data modems, and MTAs) & assure adequate...

Job Summary: Reviews and adjudicates claims in accordance with claim processing guidelines. Provides accurate and timely resolution in processing claims. Provides customers with prompt, efficient, high quality claim service. Remote Work Available.Education - Required: High School Diploma/GED Experience - Required: 2 years Experience in the insurance/healthcare industry and 2 years Experience in CPT, HCPC, ICD-10 codes and 2 years Previous claims adjudication experience and 2 years Previous direct claim experience handling group health claims Experience - Preferred: 2 years TPA claims processing experience Knowledge, Skills, and Abilities - Required: Ability to function under pressure and deadlines. Must possess the initiative to identify and carry out responsibilities to their completion. Strong problem solving abilities and analytical skills. Licensure - Required:

Job Summary: Remote RolePerforms ICD-10-CM and HCPCS/CPT-4 coding for 1-2 Tier 1 specialties (see manager for specialty list). May be responsible for professional coding of either ED and/or medical or surgical encounters within the hospital setting. Enters a variety of data including demographics, diagnoses, procedures, EM levels, and modifiers, into the hospital information system. Reviews and resolves relevant edits to ensure accuracy and integrity of info billed to payers. Serves as a resource to the organization for coding as it relates to professional fee coding. The output of the Section is used for financial and billing purposes, assignment of provider wRVUs, network quality initiatives, statistics, and for public hospital and physician reporting.Minimum Requirements: Associates degree in a healthcare related field or Coding curriculum to include medical terminology, A, ICD-10 and coding guidelines or AHIMA/AAPC Coding Credential2 years acute care coding or HIM/billing or...

Join One of the Fastest Growing Privately Held Media Companies in North America. We Are Recognized Year After Year for our Outstanding Growth, Positive Culture and Opportunity. About Us: Best Version Media (BVM) brings neighborhoods together by providing a superior quality professional publication that reflects the integrity, pride and prestige of the local communities we serve. We reach more readers than any other company in the industry by providing the highest quality magazines in the micro-targeted markets we proudly serve. With over 925+ magazines in print, we mailed over 34 million magazines to residents across the US and Canada in 2020. BVM provides local businesses the ability to target some of the most affluent and influential neighborhood markets across North America. Our salespeople, known as Publishers, do more than sell ads. They create a sense of community among the neighborhood residents and build lasting relationships with our local advertisers. What We...

Overview Perficient currently has a career opportunity for a Senior Commerce Strategy Consultant for our national Commerce practice. At Perficient you'll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you'll do it with cutting-edge technologies, thanks to our close partnerships with the world's biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too. We are a leading-edge digital consultancy where team members build their careers solving complex and interesting business problems for great brands and clients. Clients love us because we fuse strategy, creative and technology into data-driven solutions - and we bring the full weight of a tech-savvy consulting firm to support our best-of-breed digital consultancy. Our national Commerce Practice team is comprised of passionate and...

Customer Service Representative - Virtual Interview - Work from Home An International company with over 68+ years of service working privately with over 40,000+ Labor Unions, Credit Unions, and Associations in the US, Canada, and New Zealand. We are currently looking for independent self-starting driven individuals who are willing to learn and manage a proven system. All individuals will be fully trained virtually before starting. This is a work from a home full-time position with complete flexibility. We foster an environment of teamwork, ownership, and involvement to support a healthy and positive workforce. We are only looking for quality candidates with a winning attitude, who are passionate about helping others. Our Company offers an amazing career opportunity. Come see for yourself! Description: Our growing offices are looking to add multiple Customer Service Representatives throughout the US and Canada. The ideal candidate will be responsible for ensuring a...

Overview Perficient currently has a career opportunity for an eCommerce Business Analyst with our national commerce Practice. Our national Commerce Practice team is comprised of passionate and capable strategists, architects, project managers, business analysts, developers, and infrastructure specialists who specialize in the designing and implementing of industry leading eCommerce platforms. We deliver on the promise of a unified commerce experience, through strategic discussion aligned to business needs. We use an agnostic approach with a deep portfolio of options to address all levels of digital maturity. We are experts on the leading Commerce and Order Management platforms including HCL Commerce, Magento, Epi-Insite, Znode, InRiver PIM, and IBM Sterling OMS. At Perficient you'll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you'll do it with cutting-edge technologies, thanks to...

Job Summary: REMOTE OPPORTUNITY & BONUS UP TO $5,000.00HIM SR ANALYST CODING DATA QUALITY FACILITY BASEDIncumbent is responsible for developing, implementing, and maintaining a coding and reimbursement quality management plan for assigned area of responsibility at the network level . Responsible for training and education of coding and clinical staff. Serves as a Coding Resource for the organization. The output of the HIM Coding Department is used for financial and billing purposes, to meet licensure requirements, network quality initiatives, for statistics, and for public hospital and physician reporting. Areas of responsibility may include either inpatient or outpatient facility coding or a variety of provider based services.Minimum Requirements: Associates Degree or work experience in a complex coding environment equivalent to Associates Degree. AHIMA/AAPC coding certification required.4 years experience in coding/abstracting of complex patient encounters required. As...

Position: SAP/Legacy Data Archiving Consultant Location: Remote Duration: 6+ months Rate: Open Interview: Video SAP/Legacy Data Archiving Resource - Principal Accountabilities: Follow existing Legacy Data Archiving Work process for archiving and deleting Legacy data Appropriately store Legacy data in SAP / Opentext Archive Center Appropriately apply metadata to files such as Retention policy Work with busines users to define archiving requirements, timing, access needs, etc. Testing load files in non-production environment and executing loads in Production environments Assure proper documentation and approvals are retained Working with various departments to determine retention policy to apply Follow Service Now request process for approvals Participate in testing enhancements and help identify work process improvements Identify project impact to existing SAP archive objects...

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Denials Management Specialist reviews inpatient CMS and third party denials for medical necessity and tracks outcomes regarding appeal process. Assists billing staff regarding outpatient denials for experimental, coding or other issues that may require record review. Provides billing with information needed to obtain payment of claims.NOTE:Local candidates please apply. Training will be on-site for 4-6 months and may be remote after that.JOB DUTIES AND RESPONSIBILITIES:Reviews all Inpatient...

JOB DESCRIPTION SUMMARY The Call Center Supervisor (Bilingual) is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary...

JOB DESCRIPTION SUMMARY The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action,...

The Call Center Manager is responsible for providing front-line, first level management and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Ensure project compliance with all operational requirements of the contract as well as corporate policies - Manage Customer Service and Outreach Programs - Manage direct reports and the cost- effective operation of all project tasks - Supervise subcontractors that provide services to program - Oversee audits of operations - Produce monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting - Collaborate with other Managers to ensure effective coordination of...

Maximus is currently looking for a Call Center Trainer to join our CDC-Info team. The Trainer is responsible for delivering contact center training within the project. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide...

The Vaccine Scheduler (Part Time Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best...

The Bilingual Vaccine Scheduler (Part Time Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to...

The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best...

The Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best course of...