2 jobs found in ames

In this role you will... Be responsible for customer contact in areas of customer service, promoting current/new products and services available to customers Have the power to resolve questions and problems that may include complex issues for resolution. Deliver exceptional service (the type of service you like to receive!) to meet our customers' needs. Be the first line of customer contact in areas of customer service, credit and collections, web support, and billing. Be responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response. Initiates work orders for meter readings, service requests, construction and customer program offerings. Performs routine collection activities including payment agreements, educating on programs for assistance and processes for delinquent accounts. Responds to customer inquiries, complaints and initiates action to resolve. Responsible for general understanding of regulatory rules and...

We are looking for Customer Support Associates to join our team! This is an exciting opportunity to make a difference, impacting the customer experience. Everyone knows what good customer service feels like. We are looking for the passion that goes beyond to deliver those experiences to make things better for our customers.To be eligible for this position, your home office must be in Iowaand within the communities that we serve.We are currently hiring in Ames, Burlington, Centerville, Cedar Rapids and Marshalltown, IA.This is a six-month seasonal position targeted to help meet our customers ' needs during our busy season. (Interested in working with us fulltime? Keep reading to learn how!)Working from Home:This position will train and work from home! Our call center is now home-based, giving you the flexibilityyou need in your life.There could be an instance where we need you to come to the office - for the position, you must be located in the communities that we serveand in a daily...