Texas Family Vision Center
Remote * (Amherst,NH)
Responsibilities:Take inbound patient and office callsSchedule patient appointmentsCheck on orders for contacts and eyeglassesVerify and pre-authorize insuranceHandle urgent situations as they ariseMake outbound calls to schedule and confirm appointmentsPerform all other duties as assignedTake patients' payments over the phoneOccasional interact with patients via the Well App texting toolMeet or exceed specified metrics such as AHT, ACW, Quality Assurance, Survey ratings, and appointment conversion percentage.Requirements:Customer service experience preferredPleasant, friendly, professional manner, customer service skills, excellent written and verbal communication skills with a high level of emotional intelligenceRequires a positive attitude, ability to multitask, ability to work independently or as part of a team, and have a genuine interest in people and desire to helpExperience working in a fast paced environment and ability to embrace changeDemonstrated interpersonal...
