Job description At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Bilingual Financial Customer Service Representative to answer questions in Spanish on customer banking needs, process transactions, and assist customers by phone! You'll shine in this role if you have strong listening skills and enjoy a challenging, fast-paced environment. This role is virtual. SYKES will provide all the equipment you need including a computer, mouse, keyboard, and headset! Work with us and you'll enjoy: • $13.00/hour starting pay - increase to $16.00/hour after training • Full-Time Schedule (40 hours/week) • Performance bonu • Full benefits package including medical, dental, vision, life insurance, and company-matched 401(k) • 100% Paid Training • Tuition reimbursement program Required qualifications, skills and experience Apply with us if you possess: • Ability to speak fluent Spanish and English • A high school diploma or GED and...

What does a Work From Home Customer Support Advisor really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Support Advisor...from your home. As a Customer Support Advisor, you will.... * Research and resolve issues reported by the client's end-users via phone, email, and chat support. * Manage and maintain a test lab of devices running services to be used for reproducing customer issues. * Ensure that all log-in and passwords (both internal & external) are kept confidential. * Document all information on customer interaction according to...

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States.Reviews appeals for denied services related to current relevant medical experience or knowledge in accordance with appeal policies, if so delegated.Provides timely peer-to-peer discussions with referring physicians to clarify clinical information and to explain review outcome decisions.Maintains necessary credentials and immediately informs eviCore of any adverse actions relating to medical licenses and/or board certifications.Participates in strategic planning for and evaluation of the Care ManagementThe successful candidate will be an M.D. or D.O. with a current, active, U.S. state medical license and board certified in Oncology Radiation, recognized by the American Board of Medical Specialties (ABMS), with recent practice experience in direct patient care (within the past 18...

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States.Reviews appeals for denied services related to current relevant medical experience or knowledge in accordance with appeal policies, if so delegated.Provides timely peer-to-peer discussions with referring physicians to clarify clinical information and to explain review outcome decisions.Maintains necessary credentials and immediately informs eviCore of any adverse actions relating to medical licenses and/or board certifications.Participates in strategic planning for and evaluation of the Care ManagementThe successful candidate will be an M.D. or D.O. with a current, active, U.S. state medical license and board certified in Maternal - Fetal Medicine, recognized by the American Board of Medical Specialties (ABMS), with recent practice experience in direct patient care (within the past 18...

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States.Reviews appeals for denied services related to current relevant medical experience or knowledge in accordance with appeal policies, if so delegated.Provides timely peer-to-peer discussions with referring physicians to clarify clinical information and to explain review outcome decisions.Maintains necessary credentials and immediately informs eviCore of any adverse actions relating to medical licenses and/or board certifications.Participates in strategic planning for and evaluation of the Care ManagementThe successful candidate will be an M.D. or D.O. with a current, active, U.S. state medical license and board certified in Gastroenterology, recognized by the American Board of Medical Specialties (ABMS), with recent practice experience in direct patient care (within the past 18...

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States.Reviews appeals for denied services related to current relevant medical experience or knowledge in accordance with appeal policies, if so delegated.Provides timely peer-to-peer discussions with referring physicians to clarify clinical information and to explain review outcome decisions.Maintains necessary credentials and immediately informs eviCore of any adverse actions relating to medical licenses and/or board certifications.Participates in strategic planning for and evaluation of the Care ManagementThe successful candidate will be an M.D. or D.O. with a current, active, U.S. state medical license and board certified in Oncology, recognized by the American Board of Medical Specialties (ABMS), with recent practice experience in direct patient care (within the past 18 months).Must have...

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States.Reviews appeals for denied services related to current relevant medical experience or knowledge in accordance with appeal policies, if so delegated.Provides timely peer-to-peer discussions with referring physicians to clarify clinical information and to explain review outcome decisions.Maintains necessary credentials and immediately informs eviCore of any adverse actions relating to medical licenses and/or board certifications.Participates in strategic planning for and evaluation of the Care ManagementThe successful candidate will be an M.D. or D.O. with a current, active, U.S. state medical license and board certified in Neurology, recognized by the American Board of Medical Specialties (ABMS), with recent practice experience in direct patient care (within the past 18 months).Must...

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States.Reviews appeals for denied services related to current relevant medical experience or knowledge in accordance with appeal policies, if so delegated.Provides timely peer-to-peer discussions with referring physicians to clarify clinical information and to explain review outcome decisions.Maintains necessary credentials and immediately informs eviCore of any adverse actions relating to medical licenses and/or board certifications.Participates in strategic planning for and evaluation of the Care ManagementThe successful candidate will be an M.D. or D.O. with a current, active, U.S. state medical license and board certified in Surgery - Orthopedics, recognized by the American Board of Medical Specialties (ABMS), with recent practice experience in direct patient care (within the past 18...

Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States.Reviews appeals for denied services related to current relevant medical experience or knowledge in accordance with appeal policies, if so delegated.Provides timely peer-to-peer discussions with referring physicians to clarify clinical information and to explain review outcome decisions.Maintains necessary credentials and immediately informs eviCore of any adverse actions relating to medical licenses and/or board certifications.Participates in strategic planning for and evaluation of the Care ManagementThe successful candidate will be an M.D. or D.O. with a current, active, U.S. state medical license and board certified in Cardiology, recognized by the American Board of Medical Specialties (ABMS), with recent practice experience in direct patient care (within the past 18 months).Must...

What does a Work From Home Customer Support Advisor really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Support Advisor...from your home. As a Customer Support Advisor, you will.... * Research and resolve issues reported by the client's end-users via phone, email, and chat support. * Manage and maintain a test lab of devices running services to be used for reproducing customer issues. * Ensure that all log-in and passwords (both internal & external) are kept confidential. * Document all information on customer interaction according to...

Job description At SYKES, we help people one caring interaction at a time and that starts with YOU! In SYKES Home division, our agents provide support to customers of some of the world's most well-known brands, right from the safety, comfort, and convenience of their own home. Founded in 1977, we are a trusted work from home company. In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work. As a Bilingual Membership Service Representative, you will provide Spanish and English customer service to members, leveraging your excellent listening skills and empathy to answer questions and provide information. In addition, you will educate members on the latest promotions and membership benefits. This is a full-time position. Shifts are Monday through Friday and are scheduled between the hours of 5am-9pm Mountain Time. Specific shift schedules are communicated during the offer process. Work with us and you'll enjoy: $12.00/hr and...

A Call/Contact Center Supervisor is responsible for providing front-line, first level supervision and leadership to Customer Service Representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. A Call / Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below. • Supervise the work of Federal Student Aid (FSA) Loan Servicing CSRs to ensure adherence to quality standards, deadlines, and proper procedures, and correcting errors and resolving problems as needed • Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources • Develop work schedules and assign duties to direct report personnel to ensure efficiency • Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources • Discuss job...

What does a Work From Home Customer Support Advisor really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Support Advisor...from your home. As a Customer Support Advisor, you will.... * Research and resolve issues reported by the client's end-users via phone, email, and chat support. * Manage and maintain a test lab of devices running services to be used for reproducing customer issues. * Ensure that all log-in and passwords (both internal & external) are kept confidential. * Document all information on customer interaction according to...

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 180 captive locations in Texas and recent expansion into California and Florida markets. Our vision is to become the industry leader by making Pronto Insurance products a reality for all. With this tremendous growth there is an opportunity for an experienced professional to help ensure Pronto's continued success. CLAIMS LIABILITY ADJUSTER **Remote opportunity available with Experience ** Job Duties & Responsibilities: Investigate, evaluate, negotiate and settle auto claims, in accordance with Texas Tort Law, in an assigned area to include verification of coverage, legal liability and extent of damage to persons, and property, which may require contact by...

Frontline Call Center is now seeking qualified applicants to work from home ! We have Openings for our Dedicated Support Team. * Must be available to start right away * Must have open availability. * Attendance is vital! * This position entails handling inbound calls for a single dedicated account. * This position will be starting as a long-term Temporary assignment, with the possibility of becoming permanent. Desired Skills: Excellent verbal / written communication skills Ability to deal with upset customers, and calm them down Exceptional attention to detail and ability to multitask. Prior call center experience in a high call volume environment preferred. Applicants must be able to show empathy and keep a caller on track. Job Requirements: A strong, reliable, and hardwired internet connection. --- Minimum speeds of 20mbps download, 5mbps upload, and LESS than 50ms ping time is required! ---- A computer equipped with a...