Aerotek
Remote * (Crystal Lake, IL, USA)
Description: SUMMARY Agent will answer complex customer inquiries within an inbound ACD Call Center environment on behalf of both client and Private Label clientele. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Maintain 80% availability to answer inbound ACD (automatic call distributor) telephone calls daily 75+ inbound calls minimum taken each day (could go up to 100 calls per day) Answer complex customer inquiries concerning all aspects of loan servicing Task each department with the appropriate research requests or inquiries that cannot be handled by telephone Present a positive and professional demeanor at all times Serve in a public relations capacity when dealing with both internal and external customers Communicate and support total quality initiatives throughout the organization Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing Maintain knowledge base of current practices, procedures, and...
