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Welcome to one of the most fulfilling ways to help people. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work . The purpose of this role is to interact with members regarding medical and pharmacy benefits, eligibility and claims issues and to assist with plan selection and enrollment. This role is expected to identify opportunities to connect members to the best resources to meet their healthcare needs and provide support in order to resolve medical and benefits issues on behalf of a member. The Customer Service Advocate builds trust with members across their health care lifecycle. Primary Responsibilities: Act as a customer advocate and provide in language phone service to Korean and English-speaking customers Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member...