Job DescriptionWe are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information. All entry level employees receive their first evaluation after 60 days with the first raise guaranteed and receive a promotion if all criteria has been met. All managers are promoted from within, leaving your supervisor experienced in the exact job that you are currently performing.Responsibilities:Provide information about the products and servicesDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesQualifications:Ability to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills

Join One of the Fastest Growing Privately Held Media Companies in North America. We Are Recognized Year After Year for our Outstanding Growth, Positive Culture and Opportunity. About Us: Best Version Media (BVM) brings neighborhoods together by providing a superior quality professional publication that reflects the integrity, pride and prestige of the local communities we serve. We reach more readers than any other company in the industry by providing the highest quality magazines in the micro-targeted markets we proudly serve. With over 925+ magazines in print, we mailed over 34 million magazines to residents across the US and Canada in 2020. BVM provides local businesses the ability to target some of the most affluent and influential neighborhood markets across North America. Our salespeople, known as Publishers, do more than sell ads. They create a sense of community among the neighborhood residents and build lasting relationships with our local advertisers. What We...

Job Description At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Financial Customer Service Representative to answer questions on customer banking needs, process transactions, and assist customers by phone! You'll shine in this role if you have strong listening skills and enjoy a challenging, fast-paced environment. This role is virtual. SYKES will provide all the equipment you need including a computer, mouse, keyboard, and headset! Work with us and you'll enjoy: • $12/hr starting wage with an increase to $15/hr after 180 days. • Full-Time Schedule (40 hours/week) • Performance bonu • Full benefits package including medical, dental, vision, life insurance, and company-matched 401(k) • 100% Paid Training • Tuition reimbursement program Required qualifications, skills and experience Apply with us if you possess: • A high school diploma or GED and are at least 18 years old • Ability to type 25 wpm • Strong communications...

Job Description At SYKES, we help people one caring interaction at a time - that includes you! Training will be 2 weeks Full Time and then you will work a Part Time Schedule. Join us as a Part Time Virtual Financial Customer Service Representative as you answer customer banking questions in regards to their account needs. You'll shine in this role if you have strong listening skills and enjoy a challenging, fast-paced environment. This role is virtual. SYKES will provide all the equipment you need including a Laptop, mouse, keyboard, and headset! Work with us and you'll enjoy: • Part-time schedule (24-25 hours/week) • Starting Base Pay $12.00/hour • Pay Increase to $13.50/hour after 60 day • Pay Increase to $15.00/hour after 6 months in production • Performance bonus (Earn an extra $1.00/hour+) Required qualifications, skills and experience Apply with us, if you possess: • A high school diploma or GED and are at least 18 years old • Ability to type 25 wpm •...

Frontline Call Center is now seeking qualified applicants to work from home ! Desired Skills: - Excellent verbal/written communication skills - Ability to empathize with customers and calm them down. - Exceptional attention to detail and ability to multitask. - Prior call center experience in a high call volume environment preferred. - Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment. Job Requirements: -A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. -A high quality USB headset for training and live calls -A strong, reliable and hardwired internet connection. --- Minimum speeds of 20 mbps download, 5 mbps upload and LESS than 50 ms ping time is required! -A computer equipped with a fast processor and sufficient hard drive size,...

Job Description At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Virtual Customer Service Representative in support of a growing insurance company. In this role, you'll assist customers by answering insurance-related questions and resolving issues. If you have a passion for connecting with people and enjoy solving problems, this is the job for you! Best of all, you can interview, train and work from home! We'll set you up for success as you take part in our fully paid training program. You may also take advantage of additional future training as you work towards your Home and Auto Personal Lines Insurance License (opportunity is based on performance). This position is available to residents of the following states only: AR, OK, TX, MO, IN and NE. To apply, you'll need: High speed, wired internet Ethernet Cord Home Computer with Windows or Mac installed to test internet speed (during the interview process) Note: Work computer will...

JOB DESCRIPTION SUMMARY The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action,...

The Call Center Manager is responsible for providing front-line, first level management and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Ensure project compliance with all operational requirements of the contract as well as corporate policies - Manage Customer Service and Outreach Programs - Manage direct reports and the cost- effective operation of all project tasks - Supervise subcontractors that provide services to program - Oversee audits of operations - Produce monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting - Collaborate with other Managers to ensure effective coordination of...

The Bilingual Vaccine Scheduler (Part Time Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to...

Maximus is currently looking for a Call Center Trainer to join our CDC-Info team. The Trainer is responsible for delivering contact center training within the project. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide...

The Vaccine Scheduler (Part Time Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best...

The Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best course of...

JOB DESCRIPTION SUMMARY The Call Center Supervisor (Bilingual) is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary...

The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best...

Customer Service Representative - Virtual Interview - Work from Home We need: Self-motivated, Career-driven, Serious-Individuals, to fulfill Customer Service and Sales roles. No experience necessary. The company will teach you everything you need to know to be successful. Provide supplemental benefit programs to Union Workers, Associations and Credit Unions. Work directly with Union members and their sponsors. Example: Firefighters, Police Officers, American Nurses Association and United Federation of Teachers. Details: You will be their personal consultant. Finding out what benefits members qualify for via a computer-based program called, "Needs Based Analysis Survey." Explaining the features, answering their questions, and completing the necessary paperwork. No experience necessary. The company will train you on everything you need to learn to be successful. Willingness to learn and excellent communication skills are a must. Voted as the #1...

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role You will work on project teams implementing Veeva's cloud software applications. Participate in business process discovery workshops, gather requirements, configure the solution, help with testing and final deployment. Explain solutions to a variety of audiences and provide subject matter expertise on Veeva applications and technical design. What You'll Do - Collaborate with experienced Senior Consultants...