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Due to current circumstances regarding COVID-19, this position will be virtual for candidates within the Hudson, NH Footprint (subject to change in the future based on business need) Job Summary: Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues, and renegotiates the terms of their agreement. Supports "value our customer" campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience - think and act in ways that put our...