The Compliance Senior Analyst reports to the Director of Information Security Compliance.  The Compliance Senior Analyst is responsible for implementing, testing and evaluating MARS-e Security Controls on applicable systems to provide internal governance to primarily achieve attestation. The role will play an active part in performing internal assessments and recommend solutions to remediate issues related to MARS-e compliance. The role will also act as a liaison and manage interactions with external auditors. Primary Responsibilities:  Implement/Test/Evaluate MARS-e Security Controls on applicable systems Maintain a System Security Plan on applicable systems Meet with HBE (Health Benefits Exchange) weekly to discuss information security related activities Provide Information Security reports to the CISO and management containing summary of vulnerability scans, security log review results, POAM efforts and any other relevant security event as deemed necessary Provide...

TTEC is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experiences for many of the world's most iconic and disruptive brands. TTEC is seeking a Transformation and Proactive Solutions consultant to support our large travel client.  The successful candidate has an opportunity to join a high performing team within a fast-paced and successful department under the Strategic Transformation and Innovation Accelerator (STIA) organization. This individual must thrive in an ever-changing environment and have a passion for the evolving customer experience ecosystem.  This person will work with cross-functional groups such as, but not limited to, operations, analytics, process improvement, quality, training, sales, product and go-to-market teams to drive innovation to our clients. In this role you will: Work closely with assigned industry vertical(s) to provide governance, thought...

TTEC Consulting's Insights Practice is looking for a Senior Marketing Analytics Consultant to manage client relationships and provide value-added marketing consulting. More specifically, this person will plan, design, measure campaigns, and recommend steps to optimize so our clients meet their marketing objectives. The role is expected to provide strategic direction on the development of new campaigns, including targeting strategy, value proposition development, and financial performance evaluation. The Senior Marketing Analytics Consultant will bring to TTEC experience in marketing database analysis and proficiency in SAS and SQL. Additionally, ability to execute complete analysis process from data extraction/manipulation through quality check, report and delivery of data and reports is a must. The ideal candidate will have the ability to think analytically (to mine the data), creatively (to develop program ideas), and strategically (to deliver business results for our clients)....

Vice President, Sales Executive - AWS (Remote) VoiceFoundry, a TTEC Digital Company, is hiring a Customer Experience Sales Executive in a remote role in the US.  What you'll be doing VoiceFoundry's key technology partner in the CX space is AWS. We work with their amazing Cognitive CX suite of technology including Amazon Connect, Lex, Polly, Transcribe, Comprehend, Personalize, Pinpoint and Lambda. This role works closely with the AWS sales and professional services teams driving new logo business from opportunity to closure. You'll be front and center in terms of helping our clients understand the impact that implementing Amazon's suite of services can have on their customer's experience. The VoiceFoundry team has deep specialization in contact center, CRM and customer experience solutions, you'll have a similar background. You will be responsible for: Manage and execute a high-quality pipeline and growth across multiple channels Managing multiple sales opportunities...

TTEC Digital is hiring a Cisco UCCE Escalation Engineering Lead to work in our Cisco IX  Managed Services Support team,.  You will help deliver and drive our support of premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.  This is a remote, telecommute role based in the US. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco UCCE solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of all UCCE components including Cisco UCCE Routers/Loggers, HDS, Cisco PGs, CUIC, Finesse, CVP applications, IP/IVR systems, Cisco Call Managers, and 3rd Party Application Integrations.   What skills and experience you will bring: 7 years configuring and supporting complex Cisco UCCE solutions with Cisco Unified Call Manager, Cisco UCCE (IPCC, CVP, and FINESSE) Strong...

The Senior Manager of Learning and Performance will manage a matrix team of program managers, providing our clients with the strategy and tools they need to build, train, manage, and continuously improve a customer-centric culture. From sourcing to hiring to onboarding to on-the-job training, our programs accelerate and improve proficiency, enhance performance, reduce employee attrition, increase employee satisfaction, improve customer experience, drive loyalty, and reduce costs. We are looking for a of Senior Manager TTEC's Learning and Performance practice to embrace our integrated set of Learning Innovation capabilities and provide portfolio management to our team of consultants and transformation to our clients.  What you'll be doing: Partner with external clients and internal project owners to position learning and knowledge management-related solutions.  Focus on adding value to the TTEC solution to win new business and grow the embedded base portfolio. Manage...

  TTEC Digital is seeking an Executive Director of Escalation Engineering to join our Managed Services support operations team.  This is a remote role with flexibility in any geographic region in the US. What you'll be doing The Executive Director will work very closely with the Vice President of Service Operations leading and maintaining the global support organization. The role will provide effective and efficient proactive and reactive services at the level required by the Managed Services organization, manage the response to Incidents reported by external clients, monitor performance against SLAs throughout the incident life-cycle, manage communication with the customer, instigate proactive communication across internal teams as well as customers and partners while building and maintaining excellent customer relationships and high customer satisfaction.  There is a high level of client and partner engagement and 24/7 availability is expected as needed.  The global...

TTEC Digital is seeking a Cisco UCCE Senior Escalation Engineer to join our Public Sector Managed Services Support team. Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing:  As part of our Managed Services Support Engineering team, you will work with our enterprise level client providing medium to advanced troubleshooting support services in Cisco CC solutions.   What you'll bring to us: Provide support to enterprise level customers regarding advanced UCCE issues.  Ability to work in a delivery support environment that involves structured processes and timelines Experience with a disciplined...

Come join us at TTEC Digital as a Full Stack Software Engineer on the Custom Development team!  As a Software Engineer you will build innovative solutions to meet the contact center needs of our customers. You will work to integrate Cisco's cutting edge multi-channel software products with customer CRM solutions and back end systems.  You will work with team members on day-to-day development activities including participation in design creation and review, code reviews, unit and system testing and implementation. What you'll be doing: Participate in full life cycle of a client implementation from design to deployment including requirements, design, build, configuration, testing, and support. You will be involved in every phase of a project and will own your components from end to end. Collaborate with project team members to provide input to design specifications Develop Software according to the design specification agreed upon What skills you will bring:...

TTEC Digital is hiring a Director, Sales Operations - Business Intelligence reporting directly into the VP of TTEC Digital Sales Operations and will partner with senior leaders to support the overall success and growth of TTEC Digital.   What you will be doing In this role you will be responsible for unifying and coordinating CRM processes across TTEC Digital practices in support of TTEC Digital sales opportunities. You will have the opportunity to foster a high performing, continuously improving team and will serve as a key leader in the design of the operational platform to best support the future growth of TTEC Digital's pricing operations.   In this role you will provide day-to-day work direction and leadership to a small team of direct reports. In addition, you will assume human-resources related responsibilities for the team, including but not limited to conducting 1:1 meetings, performance reviews, making compensation recommendations, and making staffing decisions in...

At Avtex, a TTEC Digital Company, we are all about the Human Experience. Elevated. As a Marketing Automation Specialist, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Avtex is looking for a Marketing Automation Specialist to help manage our marketing automation platform (Marketo) and fully leverage its capabilities. Working closely with stakeholders within Marketing and Creative Services, this role will implement programmatic campaigns and operational initiatives through Marketo and marketing attribution software. You must have a strong foundation in marketing automation and will be tasked with creating, implementing and improving best practices, ensuring continual enhancement of digital marketing and demand generation efforts. The ideal candidate is technical, organized, results driven, has strong attention to detail and has a passion for digital applications....

Who We Are: TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's nearly 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/. The role: Accounts Portfolio Marketing Leader, High-Tech & HyperGrowth  This person must have the...

TTEC - Project Director, Enterprise Transformation Office As part of our Office of Strategic Transformation (OST), this individual will be responsible to drive innovation and change throughout the company by leading the largest and most strategic enterprise initiatives. This role is responsible to lead cross-functional teams creating the initiative strategy, investments and business case, execution plan and initiative implementation. This leader will be responsible for initiative communications across the Board, Executive Committee and other stakeholders as required. The Leader will have a proven track record of innovative thought, driving high performing matrixed teams, translating strategy into execution and delivery, strong business acumen, financial modeling, data analytics and project management.     OST Leader Responsibilities: Establish rigor and structure to new strategic initiatives including; team structure(s), execution framework, business cases, communications...

TTEC is a trusted partner for CX leaders in their efforts to improve and deliver services to patients, members, and consumers. The Marketing team is seeking a dedicated marketer to work closely with our Media and Comms industry sales and marketing teams, and to partner internally and externally across several organizations, to drive highly-targeted, marketing programs and engagement to create and build relationships across influencers who individuals who influence decisions in process, policy, and technology.  This person must have the following combination of experience and skill: Domain Acumen - Product Marketing Trade Craft (Productizing Services) Experience in developing “Industry Plays” i.e. develop and verticalized TTEC's USP with industry specific offers and propositions by unifying Technology and Professional Services into a single package to help sales team win digital transformation, contact center and intelligent automation deals within our industry verticals. Has...

TTEC Digital is seeking to hire a Senior Cisco UC Support Engineer for our Cisco Interaction Experience Managed Services practice.  The ideal candidate will reside in the Austin area, however, this is a remote telecommute role.   Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing:  As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC solutions.   What you'll be doing: Provide support to enterprise level customers regarding advanced UC issues, leverage your knowledge and...

VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS Software Engineer to join our team.  This is a remote role based in the US.    Why choose VoiceFoundry to enhance and broaden your career?  We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are.  Whether you're the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: As the backbone of our delivery teams, Senior AWS Developers build and deploy VoiceFoundry's designed solution for our clients.  Senior AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are...

TTEC's Insights Platform is a cloud-based customer data platform that provides brands with a 360° view of their customers' needs, behaviors, and preferences with the insights they need to deliver a great customer experience. The Senior Data Engineer will be responsible for development, implementation and delivery for new and ongoing client implementations of the Insights Platform. This will require an ongoing partnership with internal teams, such as business consulting, analytics, data science, and technology. Check out our website below to learn more about what we do and how we help our clients: https://www.ttec.com/ttec-digital Primary Responsibilities Manage and manipulate multiple large data sets, including:  defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions  Prepare complex analytic deliverables, combining multiple programming outputs to create cohesive reports Acquire a strong...

Account Manager - Customer Experience (US Remote) TTEC is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experiences for many of the world's most iconic and disruptive brands. What you will be doing: TTEC is seeking Account Managers to support our growing portfolio clients spanning banking, financial services, insurance, communications, media, telecom, retail, consumer packaged goods, and technology industries. You will be involved in account management for Fortune 100 customer experience and customer acquisition outsourcing engagements across the Digital and Engage capabilities at TTEC. These activities include the management of strategic account planning, business development, client communications, client satisfaction, and account budget/invoicing. You will focus on developing and expanding existing accounts. You will work as a trusted advisor in a client facing role...

Executive Director, Enterprise & Cloud Architecture TTEC, the customer experience (CX) organization that powers the world's greatest brands, is hiring an Enterprise & Cloud Architecture Leader to join the mission of transforming customer experience and bringing humanity to business.  Ready to inspire and grow an architecture competency within TTEC? This leader will develop the technological blueprint that will carry the firm forward for years and as a result, is key to TTEC's ability to remain a dominant leader in the customer experience domain. What you'll be doing The Executive Director of Enterprise & Cloud Architecture is responsible for creating and leading TTEC's global technology strategy and design. In line with our multi-year roadmap, you will be a transformation agent modernizing a large global footprint into a cloud model effectively enabling cloud-native business solutions. This role will manage a team of architects, manage budgets, and partner with...

Solutions Architect - VoiceFoundry (REMOTE US)    At VoiceFoundry, a TTEC Digital company, we are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions, designing and building human-centric, tech-enabled, insight-driven customer experience solutions for clients. TTEC blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.   We currently have a need to hire an experienced Solutions Architect to help develop leads and build partner relationships in support of our business development efforts.  Your knowledge and...