**HIRING FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVE (REMOTE AFTER****TRAINING)**_Hiring for one of the leading mortgage sub servicing companies in__the United States specializing in servicing loans on behalf of commercial__banks, savings banks, credit unions, insurance companies, mortgage banking__companies and state and local housing finance agencies nationwide._**SUMMARY**Agent will answer complex customer inquiries within an inbound ACD Call Centerenvironment on behalf of both client and Private Label clientele.**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following**+ Maintain 80% availability to answer inbound ACD (automatic call distributor) telephone calls daily+ 75+ inbound calls minimum taken each day (could go up to 100 calls per day)+ Answer complex customer inquiries concerning all aspects of loan servicing+ Task each department with the appropriate research requests or inquiries that cannot be handled by telephone+ Present a positive and professional demeanor at...
Jan 17, 2021
**HIRING FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVE (REMOTE AFTER****TRAINING)**_Hiring for one of the leading mortgage sub servicing companies in__the United States specializing in servicing loans on behalf of commercial__banks, savings banks, credit unions, insurance companies, mortgage banking__companies and state and local housing finance agencies nationwide._**SUMMARY**Agent will answer complex customer inquiries within an inbound ACD Call Centerenvironment on behalf of both client and Private Label clientele.**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following**+ Maintain 80% availability to answer inbound ACD (automatic call distributor) telephone calls daily+ 75+ inbound calls minimum taken each day (could go up to 100 calls per day)+ Answer complex customer inquiries concerning all aspects of loan servicing+ Task each department with the appropriate research requests or inquiries that cannot be handled by telephone+ Present a positive and professional demeanor at...
**Description:**+ 100% REMOTE**ESSENTIAL DUTIES AND RESPONSIBILITIES:**+ Maintain 80% availability to answer inbound ACD (automatic call distributor) telephone calls daily+ 75+ inbound calls minimum taken each day (could go up to 100 calls per day)+ Answer complex customer inquiries concerning all aspects of loan servicing+ Task each department with the appropriate research requests or inquiries that cannot be handled by telephone+ Present a positive and professional demeanor at all times+ Serve in a public relations capacity when dealing with both internal and external customers+ Communicate and support total quality initiatives throughout the organization+ Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing+ Maintain knowledge base of current practices, procedures, and policies for each Private Label client**Additional Skills & Qualifications:**+ MUST HAVE :+ 1+ year of customer service and call center experience+...
Jan 17, 2021
**Description:**+ 100% REMOTE**ESSENTIAL DUTIES AND RESPONSIBILITIES:**+ Maintain 80% availability to answer inbound ACD (automatic call distributor) telephone calls daily+ 75+ inbound calls minimum taken each day (could go up to 100 calls per day)+ Answer complex customer inquiries concerning all aspects of loan servicing+ Task each department with the appropriate research requests or inquiries that cannot be handled by telephone+ Present a positive and professional demeanor at all times+ Serve in a public relations capacity when dealing with both internal and external customers+ Communicate and support total quality initiatives throughout the organization+ Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing+ Maintain knowledge base of current practices, procedures, and policies for each Private Label client**Additional Skills & Qualifications:**+ MUST HAVE :+ 1+ year of customer service and call center experience+...
