Thriveworks is a national outpatient behavioral health company. We pair clients with the best therapists throughout the country to help them live happy and successful lives. Compensation $16.50/hr Receive high volume on inbound calls for new and existing clients Help clients find the best therapist for their needs Ability to document proficiently in fast paced environment on different technical applications Provide detailed information on all of Thriveworks services and other related inquiries Direct calls to appropriate departments for further resolution Monitor payments entered into EHR system by counselors and independently resolve issues that arise Protect patients' rights by maintaining confidentiality of personal and financial information (Adhere to HIPPA laws Current shifts available are M-F 1230pm -930pm EST Sat- Wed /Sat Shift being 9-6pm and Sun - Wed 8-5pm EST Requirements A firm grasp of web-based billing software or Electronic...
Apr 18, 2021
Thriveworks is a national outpatient behavioral health company. We pair clients with the best therapists throughout the country to help them live happy and successful lives. Compensation $16.50/hr Receive high volume on inbound calls for new and existing clients Help clients find the best therapist for their needs Ability to document proficiently in fast paced environment on different technical applications Provide detailed information on all of Thriveworks services and other related inquiries Direct calls to appropriate departments for further resolution Monitor payments entered into EHR system by counselors and independently resolve issues that arise Protect patients' rights by maintaining confidentiality of personal and financial information (Adhere to HIPPA laws Current shifts available are M-F 1230pm -930pm EST Sat- Wed /Sat Shift being 9-6pm and Sun - Wed 8-5pm EST Requirements A firm grasp of web-based billing software or Electronic...
Platinum Resource Group
Remote * (Lynchburg, VA, USA)
BUSINESS ANALYST II Location: REMOTE JOB DESCRIPTION Works with the business to drive the evaluation of new business ideas, vendors, and business models across the domain. Proactively identifies gaps and provides options to address new and current systems, processes, and procedures in a cost-effective manner. Collaborates with business across multiple segments to find opportunities for business improvements and leads efforts to translate those objectives into solutions. Conducts analysis to determine the best path for solving business problems/opportunities that may include business models, process improvements, system enhancements, user training, and / or software procurement. Provides an overview of scope for ongoing large business initiatives to help identify dependencies and trends. Consults with Stakeholders and Delivery teams to identify and structure programs and projects that evolve and enhance prioritized capabilities. Provides oversight and alignment...
Apr 17, 2021
BUSINESS ANALYST II Location: REMOTE JOB DESCRIPTION Works with the business to drive the evaluation of new business ideas, vendors, and business models across the domain. Proactively identifies gaps and provides options to address new and current systems, processes, and procedures in a cost-effective manner. Collaborates with business across multiple segments to find opportunities for business improvements and leads efforts to translate those objectives into solutions. Conducts analysis to determine the best path for solving business problems/opportunities that may include business models, process improvements, system enhancements, user training, and / or software procurement. Provides an overview of scope for ongoing large business initiatives to help identify dependencies and trends. Consults with Stakeholders and Delivery teams to identify and structure programs and projects that evolve and enhance prioritized capabilities. Provides oversight and alignment...
Compensation Starting Salary $40,000 plus competitive commission. Top pay for top producers! Thriveworks, a leading mental health counseling and coaching practice, is seeking energetic, motivated, and results-oriented individuals to fill the Enrollment Specialist - Customer Success position within our Client Services Department. There is an option for this position to be remote if outside of N. Virginia The Enrollment Specialist is an inside sales and service position responsible for helping prospective clients learn more about our counseling or coaching services. As an Enrollment Specialist you must be able to delight, empathize and convert 65% of clients to scheduled appointments. This is critical to ensure everyone gets the mental health services that they need. Responsibilities Converting 65% of our prospective clients by scheduling an initial appointment with one of our qualified licensed counselors Actively close sales leads Provide exceptional...
Apr 17, 2021
Compensation Starting Salary $40,000 plus competitive commission. Top pay for top producers! Thriveworks, a leading mental health counseling and coaching practice, is seeking energetic, motivated, and results-oriented individuals to fill the Enrollment Specialist - Customer Success position within our Client Services Department. There is an option for this position to be remote if outside of N. Virginia The Enrollment Specialist is an inside sales and service position responsible for helping prospective clients learn more about our counseling or coaching services. As an Enrollment Specialist you must be able to delight, empathize and convert 65% of clients to scheduled appointments. This is critical to ensure everyone gets the mental health services that they need. Responsibilities Converting 65% of our prospective clients by scheduling an initial appointment with one of our qualified licensed counselors Actively close sales leads Provide exceptional...
JOB DESCRIPTION SUMMARY The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action,...
Apr 11, 2021
JOB DESCRIPTION SUMMARY The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action,...
The Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best course of...
Apr 11, 2021
The Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best course of...
The Vaccine Scheduler (Part Time Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best...
Apr 11, 2021
The Vaccine Scheduler (Part Time Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best...
JOB DESCRIPTION SUMMARY The Call Center Supervisor (Bilingual) is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary...
Apr 11, 2021
JOB DESCRIPTION SUMMARY The Call Center Supervisor (Bilingual) is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Essential Duties and Responsibilities: - Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary...
The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best...
Apr 11, 2021
The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to determine the best...
Maximus is currently looking for a Call Center Trainer to join our CDC-Info team. The Trainer is responsible for delivering contact center training within the project. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide...
Apr 11, 2021
Maximus is currently looking for a Call Center Trainer to join our CDC-Info team. The Trainer is responsible for delivering contact center training within the project. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide...
The Call Center Manager is responsible for providing front-line, first level management and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Ensure project compliance with all operational requirements of the contract as well as corporate policies - Manage Customer Service and Outreach Programs - Manage direct reports and the cost- effective operation of all project tasks - Supervise subcontractors that provide services to program - Oversee audits of operations - Produce monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting - Collaborate with other Managers to ensure effective coordination of...
Apr 11, 2021
The Call Center Manager is responsible for providing front-line, first level management and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Ensure project compliance with all operational requirements of the contract as well as corporate policies - Manage Customer Service and Outreach Programs - Manage direct reports and the cost- effective operation of all project tasks - Supervise subcontractors that provide services to program - Oversee audits of operations - Produce monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting - Collaborate with other Managers to ensure effective coordination of...
The Bilingual Vaccine Scheduler (Part Time Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to...
Apr 11, 2021
The Bilingual Vaccine Scheduler (Part Time Customer Service Representative III) at Maximus make an impact everyday by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgement to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. JOB DESCRIPTION SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES: - Agents will be required to evaluate the needs of the caller to...
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role You will work on project teams implementing Veeva's cloud software applications. Participate in business process discovery workshops, gather requirements, configure the solution, help with testing and final deployment. Explain solutions to a variety of audiences and provide subject matter expertise on Veeva applications and technical design. What You'll Do - Collaborate with experienced Senior Consultants...
Apr 03, 2021
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role You will work on project teams implementing Veeva's cloud software applications. Participate in business process discovery workshops, gather requirements, configure the solution, help with testing and final deployment. Explain solutions to a variety of audiences and provide subject matter expertise on Veeva applications and technical design. What You'll Do - Collaborate with experienced Senior Consultants...
We're looking for an experienced customer support agent to provide professional and friendly service through our email and Thriveworks channels. This person should have a passion for helping others and be able to stay calm under pressure. Compensation $16/hr Job Description Respond to client and counselor online inquiries. Resolve payment disputes between counselors, clients, and insurance companies There is an option for this position to be remote if outside of N. Virginia Review, submit, and follow up on insurance claims Monitor payments entered into EHR system by counselors and independently resolve issues that arise Adhere to HIPPA laws Protect patients' rights by maintaining confidentiality of personal and financial information Respond to customer Inquiries via several channels (social networks, website and Email) Provide information with regards to products/services and other related inquiries Requirements 1-2 years Experience with medical...
Mar 30, 2021
We're looking for an experienced customer support agent to provide professional and friendly service through our email and Thriveworks channels. This person should have a passion for helping others and be able to stay calm under pressure. Compensation $16/hr Job Description Respond to client and counselor online inquiries. Resolve payment disputes between counselors, clients, and insurance companies There is an option for this position to be remote if outside of N. Virginia Review, submit, and follow up on insurance claims Monitor payments entered into EHR system by counselors and independently resolve issues that arise Adhere to HIPPA laws Protect patients' rights by maintaining confidentiality of personal and financial information Respond to customer Inquiries via several channels (social networks, website and Email) Provide information with regards to products/services and other related inquiries Requirements 1-2 years Experience with medical...
