1 jobs found in marshalltown

In this role you will... Be responsible for customer contact in areas of customer service, promoting current/new products and services available to customers Have the power to resolve questions and problems that may include complex issues for resolution. Deliver exceptional service (the type of service you like to receive!) to meet our customers' needs. Be the first line of customer contact in areas of customer service, credit and collections, web support, and billing. Be responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response. Initiates work orders for meter readings, service requests, construction and customer program offerings. Performs routine collection activities including payment agreements, educating on programs for assistance and processes for delinquent accounts. Responds to customer inquiries, complaints and initiates action to resolve. Responsible for general understanding of regulatory rules and...