PennyMac Financial Services, Inc.
Remote * (Moorpark, CA 93021, USA)
Overview Responsible for handling customer inquiries/requests and for the timely completion of a variety of routine functions, while working to ensure customer satisfaction and retention through cross-selling PennyMac products. Ensures that all loan servicing requirements are met as specified by the investor and regulatory agencies. Job Description Receive/service inbound calls from current customers Provide general account information to customers including, but not limited to, inquiries regarding payments, escrow, taxes, payoffs and loan documents Conduct preliminary or basic research in order to respond to routine inquiries Process customer payments via phone Cross sell PennyMac loan products to existing customers Meet outlined production and quality standards Interact with other PennyMac servicing departments to solution customer requests and resolve issues Request assistance for and/or escalate more complex issues to department senior...
