Jun 25, 2022
Looking for an opportunity where success comes naturally? Then you may have found your crew. We're looking for a Customer Experience Agent 1 to join our team. Here's what you'd do: The Customer Experience Agent 1 answers phones to respond to customer and subcontractor questions and requests. This individual accurately documents all calls. This individual answers questions that they are able to answer and directs all other questions to the appropriate regional operations team member. The Customer Experience Agent 1 closely monitors all call logs and ensures appropriate follow up is conducted until log is closed, with the ultimate goal of achieving total customer satisfaction You'd be responsible for: Answer incoming calls Transfer and operate multi-line phones Make outbound calls to subcontractors and return calls to clients Log all pertinent information from calls onto call log Communicate calls and nature of call to the appropriate regional operations...
Brightview
Remote * (New Albany, IN 47150, USA)