At TTEC Digital, we are a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions, designing and building human-centric, tech-enabled, insight-driven customer experience solutions for clients. TTEC blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.  We currently have a need to hire an experienced Principal Presales Solutions Engineer to help develop leads and build partner relationships in support of our business development efforts.   Your knowledge and experience in the Cloud contact center, intelligent automation,...

TTEC Digital is seeking a Voice Architect with Oracle SBC and Cisco CUBE to join our Cloud Acceleration Team.  This is a remote, telecommuting opportunity based in the US. Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  As part of our Cloud Acceleration Team, you will work with our Hosted Collaboration Solutions division supporting Cloud based enterprise environments and will have exposure to virtualization software, SAN infrastructure, and datacenter networking.  TTEC is seeking a Voice Architect with Oracle SBC and Cisco CUBE expertise to join our Technology Services team.   This is a telecommuting opportunity.  What...

At TTEC, we're all about the Human Experience. Elevated. As a Bilingual Customer Service Representative - Spanish-English working remotely , you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Full time and Part time opportunities available. Part time hours vary depending on business needs and require weekend availability. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers...

At TTEC Digital we are hiring an experienced Principal Solutions (Presales) Engineer to help develop leads and build partner relationships in support of our business development efforts.  Your knowledge and experience in the entire Salesforce product stack will be the key for success , with deep experience in Service Cloud, Sales Cloud, Marketing Cloud and Healthc Cloud as a priority.  We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.  What you'll be doing: Develop Leads and Partner Relationships:  Develop and maintain relationships with TTEC Sellers, and the Salesforce channel. Leverage relationships and sales track record to develop account strategies with TTEC account executives and fostering relationships with the Salesforce channel. Participate in initial data gathering and lead qualification with the prospective Client Develop Business / Technical Needs: Participate in client requirements...

At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences hellip; and at the same time hellip; #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales associate - Spanish-English . In this role, you'll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent work from home. That's right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It's time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting and recommending products with...

Work From Home Data Entry Jobs - Part-Time, Full Time Remote Work From Home Job - Entry Level Position We are seeking individuals who are looking for part-time or full-time work or side gigs to be connected with companies who are hiring employees directly to work from their homes. You will find both full-time and part-time remote opportunities in a variety of career fields. Legitimate Work From Home Data Entry Jobs are going to require that you have skills relevant to the position you are applying for. Training is provided based on the position. JOB REQUIREMENTS: Computer with internet access Quiet workspace away from distractions Must be able and comfortable to working in an environment without immediate supervision Strong communication skills and a flexible, professional demeanor Data entry or administrative assistant experience is not needed but can be a bonus We are recruiting those who...

At TTEC Digital everything we do, every day adds fuel to exceptional customer experience. We do this by utilizing our technology know-how to enable our clients to deliver an exceptional experience to their customers. As a Senior Technical Writer, you will work with software developers and product managers to update and develop technical documentation for existing and new software products. You will generate and maintain customer-facing technical documentation across configuration, installation, requirements, release notes, and user guides. Content is maintained in both MS Word and MadCap Flare and may be published as PDF or HTML5 formats. The development of online video training and tutorials may also be required. Experience with XML, CSS, HTML, MediaWiki, Amazon services, Salesforce, and Genesys Services is also a bonus. What you'll be doing: Research, create, and publish customer related configuration, installation, and reference guides for all levels of end-users,...

TTEC Consulting's Insights Practice is looking for a Senior Marketing Analytics Consultant to manage client relationships and provide value-added marketing consulting. More specifically, this person will plan, design, measure campaigns, and recommend steps to optimize so our clients meet their marketing objectives. The role is expected to provide strategic direction on the development of new campaigns, including targeting strategy, value proposition development, and financial performance evaluation. The Senior Marketing Analytics Consultant will bring to TTEC experience in marketing database analysis and proficiency in SAS and SQL. Additionally, ability to execute complete analysis process from data extraction/manipulation through quality check, report and delivery of data and reports is a must. The ideal candidate will have the ability to think analytically (to mine the data), creatively (to develop program ideas), and strategically (to deliver business results for our clients)....

The Compliance Senior Analyst reports to the Director of Information Security Compliance.  The Compliance Senior Analyst is responsible for implementing, testing and evaluating MARS-e Security Controls on applicable systems to provide internal governance to primarily achieve attestation. The role will play an active part in performing internal assessments and recommend solutions to remediate issues related to MARS-e compliance. The role will also act as a liaison and manage interactions with external auditors. Primary Responsibilities:  Implement/Test/Evaluate MARS-e Security Controls on applicable systems Maintain a System Security Plan on applicable systems Meet with HBE (Health Benefits Exchange) weekly to discuss information security related activities Provide Information Security reports to the CISO and management containing summary of vulnerability scans, security log review results, POAM efforts and any other relevant security event as deemed necessary Provide...

Business Development Representative - Hypergrowth TTEC is a leading global customer experience technology and services partner focused on the design, implementation and delivery of transformative customer experiences for many of the world's most iconic and disruptive brands. What you'll be doing TTEC is seeking a Business Development Representative to drive new logo acquisition for our portfolio of innovative and disruptive brands. The hypergrowth segment is the fastest growing at TTEC, and you will have a first-row seat in driving new business that ultimately leads to proposals and top line revenue growth. Your core focus will be to set new meetings, however, there will also be an opportunity for you to engage in driving tactical and strategic elements of the sales process on multimillion-dollar customer experience outsourcing engagements. These activities span prospect research, account mapping, solution planning, RFP development, value proposition development, lead...

TTEC Digital is hiring an experienced Solutions/Pre-Sales Engineer to join our talented presales team.  This is a US based, telecommute role. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! We currently have a need to hire an experienced Workforce Optimization (WFO) Sales Engineer to help develop leads and build partner relationships in support of our business development efforts.  Your knowledge and experience in Workforce Optimization solutions (Workforce Management, Call Recording, Quality Management, Speech Analytics, Desktop Process Analytics, Fraud, etc.) space will be the key for success.   We offer a highly...

TTEC Digital is seeking to hire a Senior Cisco UC Support Engineer for our Cisco Interaction Experience Managed Services practice.  The ideal candidate will reside in the Austin area, however, this is a remote telecommute role.   Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing:  As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC solutions.   What you'll be doing: Provide support to enterprise level customers regarding advanced UC issues, leverage your knowledge and...

VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS Software Engineer to join our team.  This is a remote role based in the US.    Why choose VoiceFoundry to enhance and broaden your career?  We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are.  Whether you're the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: As the backbone of our delivery teams, Senior AWS Developers build and deploy VoiceFoundry's designed solution for our clients.  Senior AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are...

TTEC Digital is hiring a Cisco UCCE Escalation Engineering Lead to work in our Cisco IX  Managed Services Support team,.  You will help deliver and drive our support of premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.  This is a remote, telecommute role based in the US. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco UCCE solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of all UCCE components including Cisco UCCE Routers/Loggers, HDS, Cisco PGs, CUIC, Finesse, CVP applications, IP/IVR systems, Cisco Call Managers, and 3rd Party Application Integrations.   What skills and experience you will bring: 7 years configuring and supporting complex Cisco UCCE solutions with Cisco Unified Call Manager, Cisco UCCE (IPCC, CVP, and FINESSE) Strong...

At Avtex, a TTEC Digital Company, we are all about the Human Experience. Elevated. As a Marketing Automation Specialist, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Avtex is looking for a Marketing Automation Specialist to help manage our marketing automation platform (Marketo) and fully leverage its capabilities. Working closely with stakeholders within Marketing and Creative Services, this role will implement programmatic campaigns and operational initiatives through Marketo and marketing attribution software. You must have a strong foundation in marketing automation and will be tasked with creating, implementing and improving best practices, ensuring continual enhancement of digital marketing and demand generation efforts. The ideal candidate is technical, organized, results driven, has strong attention to detail and has a passion for digital applications....

We are in immediate need to fill the position of Data Entry Clerk. This person will be responsible for day to day entry and management of employee schedules. This includes but is not limited to data entry, data analysis, and reporting administration. Successful candidates will be focused on solutions, perform at a high level in a fast-paced environment and excel in collaboration amongst a multi-level analyst team Job Requirements: ESSENTIAL DUTIES AND RESPONSIBILITIES: • Create and deliver scheduled and ad-hoc reporting for management team, business partners, and key stakeholders • Ability to analyze and organize data in MS Excel (based on business need) • Provide trend analysis and feedback to command center leadership focused on improved business performance • Maintain daily schedule, adherence and activity within workforce management • Communicate with multiple lines, and levels, of business Manage intra-day attendance communication line for contact center...

Zaktos is a designing company that focuses on creating a unique experience for every client and making their dreams a reality. We work on both interior and exterior, commercial and residential. Our mission is to make our clients' vision become a reality. The main responsibility is to provide a first-class customer service experience in a timely manner and provide resolution to our clients inquiries and concerns as well as work alongside them to create a personalized experience. We are looking for someone that has creativity, passion and likes to interact with people.  Basic qualifications: Availability to work from home and/or in person High school diploma Willingness to work weekends if needed Industry experience is a plus but not a requirement, we provide training Job Requirements: Responsibilities: Provide a personalized experience for every single client through product expertise and outstanding service Helping clients design...

Description: *PRODUCT DEVELOPMENT/MANAGEMENT:  This position will assist Life, Supplemental Health, Disability, Managers and Directors in the design, development and management of individual and group products. *PROJECT MANAGEMENT:  Facilitate the  phases of the product development process to get product to market on a timely basis primarily by working with appropriate SBU's and applicable support divisions in the development and maintenance of new and existing products. *PRODUCT SUBJECT MATTER EXPERT:   Provide product specific subject matter expertise in the design, development, placement, position, maintenance, and administration of Life, Supplemental Health, Disability Products by providing value added Research, Education, Analysis and Communication and in depth knowledge of systems including but not limited to enrollment systems, policy administration systems, and claims systems. *PRODUCT PRICING RESEARCH AND ANALYSIS: Serve as an expert on actual or proposed...

TTEC is seeking for a seasoned Finance Manager to join our Finance Team.  TeleTech's Finance organization is global teams with a common focus - to deliver operational excellence, conform to the highest standard of ethics, and develop future leaders for the business.  The philosophy of our Finance leadership is to provide opportunities for our employees to gain valuable experience, allowing people to grow their careers both within the Finance department while also promoting mobility to other departments within the business like Pricing, Accounting, or Audit.  Bottom line, we're making it possible to build a robust career path that will keep you challenged long-term while staying right here at TeleTech.   What you'll be doing:  As a key member of the IT Finance team, the IT Finance Manager will lead projects and partner with IT leadership to drive cost efficiencies and technological capabilities across TTEC's global operations.  This position will play an integral part in focusing...

Insight Global is searching for Customer Advocate Associates to join the team of a large insurance provider located in OKC. These people will be responsible for handling inbound calls from customers and supporting them with questions regarding their insurance policies, products, and any billing or payment questions. This position will include 6-8 weeks of comprehensive training in learning how to navigate the systems, take and enter notes, policy information, etc., before transferring to 2 weeks of shadowing with weekly coaching sessions. This position handles tough conversations relating to health and loss; therefore, candidates will need to be empathetic and extremely customer service oriented. This person will be navigating through multiple screens while talking on the phone and must have a technical aptitude and well as multi-tasking skills. The ideal candidate will take/receive feedback well and have a great phone presence and attitude.