Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring an Identity and Access Management Operations/Single Sign On Engineer III (Remote) at one of the following locations:Tysons, Virginia; San Antonio, Texas or Omaha, Nebraska.  The primary purpose as an Identity and Access Management (IAM) Operations Engineer, you will be a part of the PenFed IDAM and Applied Cryptography team with the responsibility of contributing your advanced experience and technical skills into PenFed’s...

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Remote Senior Quantitative Analyst, Deposit Analytics and Insights at one of the following locations: McLean, Virginia; Maryland; Virginia;North Carolina; Delaware;Ohio; Pennsylvania; Texas; Georgia;Florida. The primary purpose of this position is to work with senior management to determine the strategic plan for the Deposits (Checking, Savings and CDs) line of business to develop and conduct marketing analytics, data analytics,...

TTEC Consulting's Insights Practice is looking for a Senior Marketing Analytics Consultant to manage client relationships and provide value-added marketing consulting. More specifically, this person will plan, design, measure campaigns, and recommend steps to optimize so our clients meet their marketing objectives. The role is expected to provide strategic direction on the development of new campaigns, including targeting strategy, value proposition development, and financial performance evaluation. The Senior Marketing Analytics Consultant will bring to TTEC experience in marketing database analysis and proficiency in SAS and SQL. Additionally, ability to execute complete analysis process from data extraction/manipulation through quality check, report and delivery of data and reports is a must. The ideal candidate will have the ability to think analytically (to mine the data), creatively (to develop program ideas), and strategically (to deliver business results for our clients)....

The Compliance Senior Analyst reports to the Director of Information Security Compliance.  The Compliance Senior Analyst is responsible for implementing, testing and evaluating MARS-e Security Controls on applicable systems to provide internal governance to primarily achieve attestation. The role will play an active part in performing internal assessments and recommend solutions to remediate issues related to MARS-e compliance. The role will also act as a liaison and manage interactions with external auditors. Primary Responsibilities:  Implement/Test/Evaluate MARS-e Security Controls on applicable systems Maintain a System Security Plan on applicable systems Meet with HBE (Health Benefits Exchange) weekly to discuss information security related activities Provide Information Security reports to the CISO and management containing summary of vulnerability scans, security log review results, POAM efforts and any other relevant security event as deemed necessary Provide...

Chief Technology Officer - TTEC Engage (Remote) About TTEC  TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. Our digital consultancy designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences...

The Senior Manager of Learning and Performance will manage a matrix team of program managers, providing our clients with the strategy and tools they need to build, train, manage, and continuously improve a customer-centric culture. From sourcing to hiring to onboarding to on-the-job training, our programs accelerate and improve proficiency, enhance performance, reduce employee attrition, increase employee satisfaction, improve customer experience, drive loyalty, and reduce costs. We are looking for a of Senior Manager TTEC's Learning and Performance practice to embrace our integrated set of Learning Innovation capabilities and provide portfolio management to our team of consultants and transformation to our clients.  What you'll be doing: Partner with external clients and internal project owners to position learning and knowledge management-related solutions.  Focus on adding value to the TTEC solution to win new business and grow the embedded base portfolio. Manage...

At Avtex, a TTEC Digital Company, we are all about the Human Experience. Elevated. As a Marketing Automation Specialist, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Avtex is looking for a Marketing Automation Specialist to help manage our marketing automation platform (Marketo) and fully leverage its capabilities. Working closely with stakeholders within Marketing and Creative Services, this role will implement programmatic campaigns and operational initiatives through Marketo and marketing attribution software. You must have a strong foundation in marketing automation and will be tasked with creating, implementing and improving best practices, ensuring continual enhancement of digital marketing and demand generation efforts. The ideal candidate is technical, organized, results driven, has strong attention to detail and has a passion for digital applications....

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Glassdoor ranked Nebraska Furniture Mart in the top 50 Best Places to Work in the U.S. and here are a few reasons why: A FUN, stable work environment, with no lay-offs in our history A safe place to work and shop A path to the career of your dreams (career development opportunities) A culture that encourages volunteering and serving our communities. Job Description: Your Piece of the Puzzle As our Senior Scrum Master at NFM you will provide leadership, support, and guidance to IT teams in a manner consistent with Agile beliefs and principles. Be a servant leader who serves the needs of team members such that team members grow both personally and professionally. Effectively facilitate Agile ceremonies and act as an Agile coach to lead team(s)...

TTEC Digital is hiring a Director, Sales Operations - Business Intelligence reporting directly into the VP of TTEC Digital Sales Operations and will partner with senior leaders to support the overall success and growth of TTEC Digital.   What you will be doing In this role you will be responsible for unifying and coordinating CRM processes across TTEC Digital practices in support of TTEC Digital sales opportunities. You will have the opportunity to foster a high performing, continuously improving team and will serve as a key leader in the design of the operational platform to best support the future growth of TTEC Digital's pricing operations.   In this role you will provide day-to-day work direction and leadership to a small team of direct reports. In addition, you will assume human-resources related responsibilities for the team, including but not limited to conducting 1:1 meetings, performance reviews, making compensation recommendations, and making staffing decisions in...

Vice President, Sales Executive - TTEC Digital (Remote) At TTEC, we're all about the Human Experience. Elevated. As a Vice President - Digital Sales Executive working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Looking to make an impact on a global organization as a digital sales trusted advisor? Ready to develop and maximize a sale with the right combination of strategy, technology, and packaged solutions? You'll sell our best-in-class integrated omnichannel tech stack to promote digital transformation within the customer experience and position our customer engagement strategy beyond just omni channel technology. You'll achieve success through partnering with internal subject matter experts and incorporating next level technology and services into your conversations including consulting, big data analytics, virtual...

TTEC is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experiences for many of the world's most iconic and disruptive brands. TTEC is seeking a Transformation and Proactive Solutions consultant to support one of our growing verticals.  The successful candidate has an opportunity to join a high performing team within a fast-paced and successful department under the Strategic Transformation and Innovation Accelerator (STIA) organization. This individual must thrive in an ever-changing environment and have a passion for the evolving customer experience ecosystem.  This person will work with cross-functional groups such as, but not limited to, operations, analytics, process improvement, quality, sales, product and go-to-market teams to drive innovation to our clients. In this role you will: Work closely with assigned industry vertical(s) to provide governance, thought leadership,...

VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS Software Engineer to join our team.  This is a remote role based in the US.    Why choose VoiceFoundry to enhance and broaden your career?  We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are.  Whether you're the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: As the backbone of our delivery teams, Senior AWS Developers build and deploy VoiceFoundry's designed solution for our clients.  Senior AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are...

Solutions Architect - VoiceFoundry (REMOTE US)    At VoiceFoundry, a TTEC Digital company, we are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions, designing and building human-centric, tech-enabled, insight-driven customer experience solutions for clients. TTEC blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.   We currently have a need to hire an experienced Solutions Architect to help develop leads and build partner relationships in support of our business development efforts.  Your knowledge and...

TTEC's Insights Platform is a cloud-based customer data platform that provides brands with a 360° view of their customers' needs, behaviors, and preferences with the insights they need to deliver a great customer experience. The Senior Data Engineer will be responsible for development, implementation and delivery for new and ongoing client implementations of the Insights Platform. This will require an ongoing partnership with internal teams, such as business consulting, analytics, data science, and technology. Check out our website below to learn more about what we do and how we help our clients: https://www.ttec.com/ttec-digital Primary Responsibilities Manage and manipulate multiple large data sets, including:  defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions  Prepare complex analytic deliverables, combining multiple programming outputs to create cohesive reports Acquire a strong...

  TTEC Digital is seeking an Executive Director of Escalation Engineering to join our Managed Services support operations team.  This is a remote role with flexibility in any geographic region in the US. What you'll be doing The Executive Director will work very closely with the Vice President of Service Operations leading and maintaining the global support organization. The role will provide effective and efficient proactive and reactive services at the level required by the Managed Services organization, manage the response to Incidents reported by external clients, monitor performance against SLAs throughout the incident life-cycle, manage communication with the customer, instigate proactive communication across internal teams as well as customers and partners while building and maintaining excellent customer relationships and high customer satisfaction.  There is a high level of client and partner engagement and 24/7 availability is expected as needed.  The global...

Vice President, Sales Executive - AWS (Remote) VoiceFoundry, a TTEC Digital Company, is hiring a Customer Experience Sales Executive in a remote role in the US.  What you'll be doing VoiceFoundry's key technology partner in the CX space is AWS. We work with their amazing Cognitive CX suite of technology including Amazon Connect, Lex, Polly, Transcribe, Comprehend, Personalize, Pinpoint and Lambda. This role works closely with the AWS sales and professional services teams driving new logo business from opportunity to closure. You'll be front and center in terms of helping our clients understand the impact that implementing Amazon's suite of services can have on their customer's experience. The VoiceFoundry team has deep specialization in contact center, CRM and customer experience solutions, you'll have a similar background. You will be responsible for: Manage and execute a high-quality pipeline and growth across multiple channels Managing multiple sales opportunities...

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Domain Information Technology Security Architect (Remote) at one of the following locations: Tysons, Virginia; San Antonio, Texas; Omaha, Nebraska or Jacksonville, Florida. The primary purpose of this job is to provide expert level direction and support in analyzing complex applications, codes, network, management systems, enterprise security, critical enterprise Infrastructure. Additionally responsible for planning, designing,...

TTEC Digital is seeking a Cisco UCCE Senior Escalation Engineer to join our Public Sector Managed Services Support team. Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing:  As part of our Managed Services Support Engineering team, you will work with our enterprise level client providing medium to advanced troubleshooting support services in Cisco CC solutions.   What you'll bring to us: Provide support to enterprise level customers regarding advanced UCCE issues.  Ability to work in a delivery support environment that involves structured processes and timelines Experience with a disciplined...

Who We Are: TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's nearly 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/. The role: Accounts Portfolio Marketing Leader, High-Tech & HyperGrowth  This person must have the...

Come join us at TTEC Digital as a Full Stack Software Engineer on the Custom Development team!  As a Software Engineer you will build innovative solutions to meet the contact center needs of our customers. You will work to integrate Cisco's cutting edge multi-channel software products with customer CRM solutions and back end systems.  You will work with team members on day-to-day development activities including participation in design creation and review, code reviews, unit and system testing and implementation. What you'll be doing: Participate in full life cycle of a client implementation from design to deployment including requirements, design, build, configuration, testing, and support. You will be involved in every phase of a project and will own your components from end to end. Collaborate with project team members to provide input to design specifications Develop Software according to the design specification agreed upon What skills you will bring:...