Prata
Remote * (Quincy, MA, USA)
We are looking for an enthusiastic Work from Home Customer Service Representative. This full time position is geared towards someone who is good at customer service, has computer and time management skills and can work independently. This is a work from home position for residents of the state of Massachusetts. Responsibilities: Understand our policies and retention processes. Addressing all customer questions and concerns in a courteous manner. Help our customers with upgrades and downgrades on their accounts Manage referrals and multiple accounts Troubleshoot and problem solve client or member accounts and issues Other duties as assigned. Job Requirements: Qualifications: Great communication skills, both verbal and written Must live in the state of Massachusetts Ability to work independently Applicants must be over 18 and ideally, be able to commence work within 0-2 weeks Must be authorized to work in the United States This is a full-time position with...