We are looking for an enthusiastic Work from Home Customer Service Representative. This full time position is geared towards someone who is good at customer service, has computer and time management skills and can work independently. This is a work from home position for residents of the state of Massachusetts. Responsibilities: Understand our policies and retention processes. Addressing all customer questions and concerns in a courteous manner. Help our customers with upgrades and downgrades on their accounts Manage referrals and multiple accounts Troubleshoot and problem solve client or member accounts and issues Other duties as assigned. Job Requirements: Qualifications: Great communication skills, both verbal and written Must live in the state of Massachusetts Ability to work independently Applicants must be over 18 and ideally, be able to commence work within 0-2 weeks Must be authorized to work in the United States This is a full-time position with...

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Optum Clinical Services is focused on driving measurable and meaningful improvement in the use of evidence-based medicine, patient safety, practice variation and affordability. In serving our Medicare, Medicaid, and commercial members & plan sponsors, our Optum Clinical Services teams partner with our network of physicians, hospitals and other health care professionals to achieve these goals. We are committed to our mission of helping people live healthier lives. Primary Responsibilities: Working to improve quality and promote...