May 19, 2022
We are seeking enthusiastic, positive, and helpful candidates to join our contact center team. In this role you will build strong connections, while providing golden service to our members. JOB TITLE: Contact Center MSR II DEPARTMENT: Member Service Contact Center (MSCC) STATUS: Non-Exempt JOB CODE: 1104 GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their...
Golden 1 Credit Union
San Luis Obispo, CA, United States