Job Overview The help desk support 2 technician provides technical, hardware, software, and moderate operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel. This position is 100% remote! Job Duties and Responsibilities: Provides remote Level 2 technical, hardware, software, and moderate operational support with an emphasis on customer service Mentors and assists Level 1 technicians with Technical Support Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service requests Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs Records key information of reported incidents into Incident (case) Management System Determines additional routing of reported cases to other Help Desk levels and/or supporting...
Apr 21, 2021
Job Overview The help desk support 2 technician provides technical, hardware, software, and moderate operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel. This position is 100% remote! Job Duties and Responsibilities: Provides remote Level 2 technical, hardware, software, and moderate operational support with an emphasis on customer service Mentors and assists Level 1 technicians with Technical Support Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service requests Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs Records key information of reported incidents into Incident (case) Management System Determines additional routing of reported cases to other Help Desk levels and/or supporting...
Job Overview The help desk support 2 technician provides technical, hardware, software, and moderate operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel. This position is 100% remote! Job Duties and Responsibilities: Provides remote Level 2 technical, hardware, software, and moderate operational support with an emphasis on customer service Mentors and assists Level 1 technicians with Technical Support Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service requests Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs Records key information of reported incidents into Incident (case) Management System Determines additional routing of reported cases to other Help Desk levels and/or supporting...
Apr 16, 2021
Full-Time
Job Overview The help desk support 2 technician provides technical, hardware, software, and moderate operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel. This position is 100% remote! Job Duties and Responsibilities: Provides remote Level 2 technical, hardware, software, and moderate operational support with an emphasis on customer service Mentors and assists Level 1 technicians with Technical Support Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service requests Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs Records key information of reported incidents into Incident (case) Management System Determines additional routing of reported cases to other Help Desk levels and/or supporting...
Plans, coordinates, monitors, analyzes, installs, and provides ongoing support of company-wide initiatives and efforts as part of Enterprise Content Strategy (ECS) implementation. Duties and Responsibilities: Configures, develops, administers, and supports all components of the ECM solution and system (currently OnBase); creates and maintains scripts and API integrations, imaging, capture, document/content management, SharePoint, Workflows, and ESC application solutions• Provides back up for the administration and maintenance of the ECS Servers (SharePoint and Onbase); includes running software updates and maintaining back-ups Evaluates and installs ECS hardware and software; including new versions and solutions Provides backup for the SharePoint Administrator; installs, configures, and develops SharePoint environment Assists with the analysis, assessment, evaluation, and forecast of all company ECS needs and activities including timing, estimation, data and technical...
Apr 15, 2021
Plans, coordinates, monitors, analyzes, installs, and provides ongoing support of company-wide initiatives and efforts as part of Enterprise Content Strategy (ECS) implementation. Duties and Responsibilities: Configures, develops, administers, and supports all components of the ECM solution and system (currently OnBase); creates and maintains scripts and API integrations, imaging, capture, document/content management, SharePoint, Workflows, and ESC application solutions• Provides back up for the administration and maintenance of the ECS Servers (SharePoint and Onbase); includes running software updates and maintaining back-ups Evaluates and installs ECS hardware and software; including new versions and solutions Provides backup for the SharePoint Administrator; installs, configures, and develops SharePoint environment Assists with the analysis, assessment, evaluation, and forecast of all company ECS needs and activities including timing, estimation, data and technical...
0043-02-IT-Help Desk
Remote * (Spartanburg, SC, USA)
The help desk support 2 technician provides technical, hardware, software, and moderate operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel. This position is 100% remote! Job Duties and Responsibilities: Provides remote Level 2 technical, hardware, software, and moderate operational support with an emphasis on customer service Mentors and assists Level 1 technicians with Technical Support Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service requests Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs Records key information of reported incidents into Incident (case) Management System Determines additional routing of reported cases to other Help Desk levels and/or supporting departments as needed...
Apr 15, 2021
The help desk support 2 technician provides technical, hardware, software, and moderate operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel. This position is 100% remote! Job Duties and Responsibilities: Provides remote Level 2 technical, hardware, software, and moderate operational support with an emphasis on customer service Mentors and assists Level 1 technicians with Technical Support Receives initial and referred incoming contacts and calls from field and home office personnel regarding system or operational related problems and/or service requests Resolves moderately complex problems requiring system and technical knowledge and delivers services to meet internal customer expectations and needs Records key information of reported incidents into Incident (case) Management System Determines additional routing of reported cases to other Help Desk levels and/or supporting departments as needed...
Plans, coordinates, monitors, analyzes, installs, and provides ongoing support of company-wide initiatives and efforts as part of Enterprise Content Strategy (ECS) implementation. Duties and Responsibilities: Configures, develops, administers, and supports all components of the ECM solution and system (currently OnBase); creates and maintains scripts and API integrations, imaging, capture, document/content management, SharePoint, Workflows, and ESC application solutions Provides back up for the administration and maintenance of the ECS Servers (SharePoint and Onbase); includes running software updates and maintaining back-ups Evaluates and installs ECS hardware and software; including new versions and solutions Provides backup for the SharePoint Administrator; installs, configures, and develops SharePoint environment Assists with the analysis, assessment, evaluation, and forecast of all company ECS needs and activities including timing, estimation, data and technical...
Apr 15, 2021
Plans, coordinates, monitors, analyzes, installs, and provides ongoing support of company-wide initiatives and efforts as part of Enterprise Content Strategy (ECS) implementation. Duties and Responsibilities: Configures, develops, administers, and supports all components of the ECM solution and system (currently OnBase); creates and maintains scripts and API integrations, imaging, capture, document/content management, SharePoint, Workflows, and ESC application solutions Provides back up for the administration and maintenance of the ECS Servers (SharePoint and Onbase); includes running software updates and maintaining back-ups Evaluates and installs ECS hardware and software; including new versions and solutions Provides backup for the SharePoint Administrator; installs, configures, and develops SharePoint environment Assists with the analysis, assessment, evaluation, and forecast of all company ECS needs and activities including timing, estimation, data and technical...
