Jan 31, 2023
Job Description The Correspondence Clerk performs a variety of clerical duties associated with the Customer Service and Support department. This position is remote. ESSENTIAL JOB FUNCTIONS : To accurately receive, review, scan and forward correspondence. Present clear and concise explanations of governing rules to eensure that all federal & state regulations, contractual compliance and company guidelines and standards are met. Compose letters and other correspondence to customers inquiring about incorrect billings, claims, invoices and other issues. Respond to questions about delinquent accounts and direct customers on how to resolve them. Pull Explanation of Benefits (EOBs). Prepare claims and invoices and print and mail itemized bills. Process credit card refunds for insurance and patient refunds for credit card payments only. Enter appropriate codes on the system, updates current account information, and generates letters. Pull necessary information for audits. Maintain files...
Shared Services Center - Tucson
Remote * (Tucson, AZ, USA)