Overview: The Remote Technician Support Manager (RSM) is responsible for overseeing the operation of the Remote Support Center for FTI Services. This position will receive inbound client support requests through a variety of methods, generate support tickets, assign them to technicians, track their status, and provide support feedback to the clients and internal stakeholders. Like all customer facing positions with FTI Services, the RSM is expected to provide nothing less than the highest quality of customer service when interfacing with clients. Responsibilities: Assist clients in filing trouble tickets and service requestsTriage incoming support requests based upon severity and other factorsHand off pending service requests to the technical support staff in a timely mannerExhibit astute decision making skills and sound judgement, especially in high pressure situationsPresent a positive attitude to all customers, vendors, coworkers, or other personnelDocument and update customer...