Are you a Technical Support Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered yes" to any of these questions this is the position for you! Daily Responsibilities: Listen to callers concerns; taking ownership of each callers request and managing their expectations to ensure timely resolution Walk caller through troubleshooting steps via phone/email to reach resolution and eliminate root cause issues Document required information through our client ticket management application while being in compliant to HIPAA and other federally regulated laws Manage group by service as a team mentor to peers with troubleshooting inquires Handle customer complaints and offer elevated technical support expertise Requirements: Technical Software Support Call Center experience Ability to type 65+ WPM with 90% accuracy 1+ years...
Jan 17, 2021
Are you a Technical Support Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered yes" to any of these questions this is the position for you! Daily Responsibilities: Listen to callers concerns; taking ownership of each callers request and managing their expectations to ensure timely resolution Walk caller through troubleshooting steps via phone/email to reach resolution and eliminate root cause issues Document required information through our client ticket management application while being in compliant to HIPAA and other federally regulated laws Manage group by service as a team mentor to peers with troubleshooting inquires Handle customer complaints and offer elevated technical support expertise Requirements: Technical Software Support Call Center experience Ability to type 65+ WPM with 90% accuracy 1+ years...
Are you a Technical Support Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for you! Daily Responsibilities: Listen to callers concerns; taking ownership of each callers request and managing their expectations to ensure timely resolution Walk caller through troubleshooting steps via phone/email to reach resolution and eliminate root cause issues Document required information through our client ticket management application while being in compliant to HIPAA and other federally regulated laws Manage group by service as a team mentor to peers with troubleshooting inquires Handle customer complaints and offer elevated technical support expertise Requirements: Technical Software Support Call Center experience Ability to type 65+ WPM with 90% accuracy 1+ years'...
Jan 17, 2021
Are you a Technical Support Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for you! Daily Responsibilities: Listen to callers concerns; taking ownership of each callers request and managing their expectations to ensure timely resolution Walk caller through troubleshooting steps via phone/email to reach resolution and eliminate root cause issues Document required information through our client ticket management application while being in compliant to HIPAA and other federally regulated laws Manage group by service as a team mentor to peers with troubleshooting inquires Handle customer complaints and offer elevated technical support expertise Requirements: Technical Software Support Call Center experience Ability to type 65+ WPM with 90% accuracy 1+ years'...
