Experian
  • Costa Mesa,CA

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.

May 20, 2022  
Job Description The Senior QA Automation Engineer is passionate about evolving from manual testing to automated testing for a consumer-facing IVR supporting Experian's Consumer Services contact centers. You will be responsible for developing, maintaining, and executing automation scripts. You have proven experience developing and maintaining automated test scripts to reduce repetitive manual testing. Responsibilities include: Independently design, develop, and deliver an automation framework for products with a quality mindset Extensive knowledge on automated testing for contact center telephony and IVR technologies Design and develop test automation scripts leveraging Selenium, create test suites, configure & orchestrate test environments/infrastructure and perform test execution Define the overall test strategy and metrics, develop test plans, and coordinate execution to deliver a high-quality service to the organization A scrum team member to deliver quality...
Experian Remote * (Costa Mesa, CA, USA)
May 20, 2022  
Job Description We have a work hard, play hard, family culture. As a result, our organization and team CONSISTENTLY receive recognition for excellence in service and support. We are interested in a highly motivated individual whose priority is making our customers happy. Align with a positive innovative culture with meaningful work and advancement opportunities that includes excellent benefits and highly competitive pay. Energetic self-starter able to learn quickly with excellent customer service & multi-tasking skills to be responsible for relationships and support at client, vendor, and partner levels as it relates to the products sold by Experian Health. Core Responsibilities: Provide outstanding Client Software support - bugs, defects, malfunctions Respond to routine and emergency support calls Assist with other various tasks for vendors, partners alike as needed Communicate effectively with clients via telephone or email Log and track all client related...
Experian Remote * (Franklin, TN, USA)
May 20, 2022  
Job Description What you'll be doing Create impactful copy across all customer touchpoints, including in-product user experiences, email and push communications, marketing campaigns, landing pages, customer support and more Internalize our voice and tone guide to inform how your copy integrates within the UX and visual design Work with UX product designers, product managers, CRM program managers, and other cross-functional roles to drive consistent content strategy throughout the customer experience Be invested in creating performance-driven copy with a desire to understand the data behind that performance and iterate based on data-driven insights Leverage data to optimize and create the most compelling customer comms. Package this with listening and insights and share them across cross functional teams Work collaboratively with Product, Brand, Design, Marketing, Legal, Risk, Compliance, and Customer Service teams to communicate trends and key findings Focus on...
Experian Remote * (Costa Mesa, CA, USA)
May 20, 2022  
Job Description What you'll be doing Entry level role as a Insurance Sales Advisor, your day will consist of connecting with our customers to resolve their questions, meet their needs and ultimately guide them through the Auto and Home Insurance comparison and switching process. Ultimately, you will help build and maintain our reputation as a company that offers top-notch customer service during the insurance purchase and switching process. This role will be entry-level position that provides the necessary insurance pre-license training for the job. Responsibilities: Efficiently sell and quote P&C personal insurance policies via phone, email, text and chat Analyze customers insurance needs based on their current insurance coverage Clearly explain insurance proposals to customers leveraging a consultative and empathetic approach Identify up-sell and cross-sell opportunities via gaps in coverage Work effectively in a collaborative team environment
Experian Remote * (Chandler, AZ, USA)
May 20, 2022  
Job Description The Quality Customer Experience (QCE) team is responsible for ensuring effective risk mitigation within the MCE Contact Center. This leader will be a critical member of the QCE team and will lead the day-to-day activities of the Quality Supervisors and Auditors. The Manager will develop relationships with key partners to ensure continued compliance with regulations, remediation of identified issues and development of action plans to drive improved quality performance of the business unit. This individual will be responsible leading the execution of the action plan through cross-functional teams comprised of business leaders, operational partners, technology, and risk/compliance teams. Primary functions: Responsible for day-to-day management of QCE Supervisors and Auditors. Ensure weekly and monthly audit requirements are met and escalate issues to the Quality Director. Act as a liaison between QCE and external teams including Compliance, Litigation,...
Experian Remote * (Allen, TX, USA)
May 19, 2022  
**COMPANY DESCRIPTION** Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime. As the world's leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the "World's Most Innovative Companies" and ranked on Fortune's Best Companies to work for. **JOB DESCRIPTION** The Data Engineering Analyst Expert is responsible for supporting and...
Experian Remote * (Costa Mesa, CA, USA)
May 19, 2022  
Experian Partner Solutions (EPS) is looking for a Senior AWS/JAVA Software Engineer with strong Java and AWS technologies background to work with our new platform. EPS Engineers are hands-on coders as well as high-level designers and thinkers - they are responsible for developing a deep understanding of our existing platform and transforming into new technologies for maintainability in a high-activity environment, and for designing the integrations between various systems. Our new platform is getting created using various AWS technologies. Demonstrated experience in building highly scalable and performant services is a must. Qualifications What your background looks like: Require a bachelor's degree in computer science or equivalent experience. Typically requires 7 years related experience. 7+ years of related experience building efficient, maintainable, robust, and scalable applications. 3+ years of experience with AWS technologies like micro services,...
Experian Remote * (Austin, TX, USA)
May 19, 2022  
Job Description Android Manager Experian Consumer Services (ECS) is looking for a technical manager to guide a high performing Android native application development team to even greater heights. If you love the challenge of wrangling a large development team, finding ways to help improve not only the product but the process, and are a charismatic outgoing people person, then this job is for you. Here at Experian, we are the trusted power behind data and the leading global information services company, providing everything from fraud and identity protection, to data analytics and credit scores. Our products help decision-making for consumers and businesses alike. This trust extends to our fast growing and highly rated mobile applications, allowing our customers to have access to their data on the go. You could be part of a team who develops an application used by millions of people a day. We pride ourselves on not only a feature rich, stable mobile native application, but...
Experian Remote * (Costa Mesa, CA, USA)
May 18, 2022  
Job Description VoC Sr. Analyst We are looking for a Voice of the Customer Senior Analyst who will help drive our VoC program at our customer contact center. As an Analyst on our team, you will be the liaison between our direct-to-consumer business, consumers and our contact center, linking key VoC metrics to business performance and applying those findings to develop strategic action plans that drive a best-in-class customer experience. A good fit is someone who has a proven record of improving and executing on a VoC program, particularly within a contact center. The ideal candidate will join our growing Consumer Insights team as a lifelong learner of people with a strong VoC background, preferably with experience working in or with contact centers. About us, but we'll be brief This position will be supporting the Experian Consumer Services - a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit management and...
Experian Remote * (Costa Mesa, CA, USA)
May 18, 2022  
Job Description You will explore continuously changing questions through various data sources to produce informed suggestions for clients and cross functional teams. You work a process to uncover the problem within the symptoms, create alignment with stakeholders, dive into the data, and reemerge with findings you champion to influence other people's decisions. You drive more informed decision-making 80% of the time. Qualifications You're a great fit, if: * You earned your stripes (10+ years in consulting/professional services, bachelor's degree) * You enjoy presenting and influencing decisions * You use reported symptoms to unearth root causes and/problems * You discern necessary work pace and when to escalate * You identify opportunities for redesign * You challenge the status quo * You champion other people's work * You coach team members to work the process and champion their findings * You exercise critical thinking using various methods: linear, modular, design Additional...
Experian Remote * (Costa Mesa, CA, USA)
May 17, 2022  
Job Description We are looking for a tech-savvy Agile Project Manager who will manage and drive major multiple Amazon Web Services (AWS) based projects from initiation to closing. Additionally, this role requires cross-functional support for several technical operations teams. In order to be successful in this role, you will need to ensure your projects are completed efficiently and on time while meeting the expectations of all primary stakeholders. We're looking for someone that has Strong leadership skills that not only is a self-starter and self-sufficient, but have the ability to motivate others Exceptional communication skills, both oral and written, that will both functional and technical stakeholders are adequately informed and satisfied The ability to work in a fast-paced, high-energy environment and are able to change hats as needed to suit the situation of the moment The capability to manage expectations and influence across all stakeholders Strong...
Experian Remote * (Costa Mesa, CA, USA)
May 17, 2022  
Job Description THIS IS A NIGHT SHIFT - Hours are 11:30pm to 10:00am PT, Sunday through Wednesday "What is a TOC?" The TOC (Technology Operations Center) is a 24/7/365 department dedicated to the real time monitoring, alerting, and coordination of production systems through technology and incident Management. We are ECS's first responders for all incidents affecting our customers. The TOC Technician II will have a "hands on" role in all systems that are monitored, and will be responsible for understanding and escalating business issues. Has the ability to coordinate updates to core monitoring applications. Overall understanding of the organization and the drive to ensure issues are escalated appropriately. Responsibilities Responsible for hands on management of the TOC activities during their shift. Entry Level knowledge across all Enterprise System monitoring tools employed by ECS TOC. Understand ECS Business with an understanding of all IT applications and services...
Experian Remote * (Costa Mesa, CA, USA)
May 16, 2022  
Job Description The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships with clients while overseeing the health of their Work Opportunity Tax Credit (WOTC) solution. By ensuring high levels of customer satisfaction and client recognition of the return on investment from WOTC, CSMs lead the way to strong engagement renewal rates and revenue growth opportunities. As an integral part of the Service organization, the CSM will work closely with our customers alongside Sales, Implementation, Product Management and Finance teams to ensure our services are delivered successfully. The CSM will support those customers as they transition from implementation to active users of our services and through potential additions or changes to those service offerings. Responsibilities: * Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. * Develop and share best...
Experian Remote * (Costa Mesa, CA, USA)
May 16, 2022  
Job Description A Research and Development Senior Tax Associate is part of a multi-disciplinary team of consultants that assist Experian's clients calculate and substantiate an R&D tax credit benefit. Responsibilities * Collecting relevant data from client finance, accounting, and engineering personnel * Scheduling and leading client interviews (including limited travel to client locations) * Researching tax technical issues * Data gathering, analysis, and analytics * Calculating and/or reviewing federal and state R&D credits * Drafting and/or reviewing technical project reports * Assisting with IRS and state audits as necessary Qualifications * Bachelor's degree required * 1-3 years experience * Self-motivated, problem solving mentality essential * Commitment to exceptional client service (i.e., meeting client and regulatory filing deadlines) * Excellent oral and written communication skills * Proficient with Microsoft Office applications including Excel and Word *...
Experian Remote * (Costa Mesa, CA, USA)
May 16, 2022  
Job Description A Research and Development Tax Associate is part of a multi-disciplinary team of consultants that assist Experian's clients calculate and substantiate an R&D tax credit benefit. * Reports to Director, R&D Tax Credits * Collecting relevant data from client finance, accounting, and engineering personnel * Scheduling and participating in client interviews (including limited travel to client locations) * Researching tax technical issues * Data gathering, analysis, and analytics * Calculating federal and state R&D credits * Drafting technical project reports * Assisting with IRS and state audits as necessary Qualifications * Bachelor's degree required * Self-motivated, problem solving mentality essential * Commitment to exceptional client service (i.e., meeting client and regulatory filing deadlines) * Excellent oral and written communication skills * Familiarity with Microsoft Office applications including Excel and Word * Ability to travel and work at...
Experian Remote * (Costa Mesa, CA, USA)
May 16, 2022  
Job Description The Software Engineering Manager is a hands-on, top-level leadership position, responsible for overseeing and contributing to the creation of solutions and architectures for high-volume, high-transaction applications across the Experian Employer Services (EES) organization. The Software Engineering Manager will oversee the work of the software engineering and QA teams, write code, lead code reviews, evaluate SAST findings, champion security, mentor engineers, enhance our Agile posture, plan SCRUM teams, hire talent (onshore and offshore), and collaborate closely with other members of the larger Experian Employer Services organization, to ensure the delivery of high-quality software solutions. The Software Engineering Manager will also work with members of software and QA teams from acquired organizations to identify skills, synergies, and gaps. Duties: • Lead the analysis of new feature requirements including: o Architectural design considerations o Software...
Experian Remote * (Costa Mesa, CA, USA)
May 16, 2022  
Job Description Overview The Implementation Consultant has primary responsibility to work with clients to implement Experian Health's products and to exceed client expectations through superior client relationship management, implementation support, and training. Some of the consultant's main functions include gathering requirements, completing build and configurations, providing testing support and other application design tasks, and working closely with the technical teams to prevent issues after implementation. Job Functions: Manage project scope, schedule, and resource including project documentation and reporting via designated tools and templates Schedule client meetings and critical path activities and coordinate internal resource support as needed Request and schedule testing and training activities with client (in coordination with PMO/Consulting resources) Facilitate technical discussions for project integrations and technical solutions from one-to-many...
Experian Remote * (Franklin, TN, USA)
May 16, 2022  
Job Description The Senior Software Developer Engineer, supporting the Global Product Development organization, shall design, develop, maintain, and support proprietary software products. Development of detailed application software coding and unit testing of application programs, assist with test plans, and operations documentation. Other duties are to provide application support on production and customer issues. Shall have a good understanding of the Software Development Life Cycle and shall be able to demonstrate strong analytical skills to perform a variety of technical functions. Key Responsibilities: • Actively interface with other teams to gather requirements, design, code, debug, document, implement and maintain applications that use C / Java / Python, SpringBoot, Spring Framework, AWS and Aurora Database Env, CI/CD Jenkins • Be able to self-manage and required to lead projects with some client facing responsibilities • Highly motivated self-starter, detail and...
Experian Remote * (Costa Mesa, CA, USA)
May 16, 2022  
Job Description Partner with leadership to align HR strategy to business strategy Provide day-to-day coaching to leadership on a variety of actions to include employee relations issues, policy interpretation and application; talent management and development; and organizational design consultation Collaborate with Human Resource Centers of Excellence to leverage expertise, data analytics, tools, consistency, and compliance in organizational change efforts. Act as change agent to business through process design and approaches that support change and transformation Analyzes trends and metrics in partnership with HR peers to develop solutions, programs and policies. Provide guidance to leaders and employees though employee relations matters Build a strong relationship with your client by working collaboratively and ensuring that HR is supporting business goals and projects are seamlessly executed
Experian Remote * (Allen, TX, USA)
May 16, 2022  
Job Description We are looking for demonstrated experience and proven track record of year-over-year, high performance results within the AdTech / MarTech industry that shows you can source, build, retain and grow long-lasting strategic relationships while developing solutions that exceed our client's expectations. In this role, you will guide client purchase and utilization of Experian data, identity, activation and measurement solutions across the advertising / marketing ecosystem. You will be responsible for understanding your client's business objectives to set strategies and exceed their goals. You will work with cross-functional teams to bring the best of Experian to our clients. The Senior Account Executive- Direct to Advertiser is responsible for proactively sourcing and managing both new and existing brands, driving new business opportunity as well as expanding existing strategic relationships within an assigned territory with a defined set of clients and prospects...
Experian Remote * (New York, NY, USA)