Allegheny Health Network

  • Camp Hill,PA
Allegheny Health Network Remote * (Lebanon County, PA, USA)
Sep 26, 2021
Company : Highmark Inc. Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. ESSENTIAL RESPONSIBILITIES Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. Meet all production, quality, and adherence standards. Attends all required training classes. Elevate issues to next level of supervision, as appropriate. Maintain accurate records, including timekeeping records. Other duties as assigned or requested. EDUCATION Required High School Diploma or GED...
Allegheny Health Network Remote * (Pittsburgh, PA, USA)
Sep 05, 2021
Company : HM Health Solutions Job Description : General Overview: This job designs, develops, customizes, configures, enhances, implements, supports, maintains, and/or administers computerized finance-related systems. Collaborates with team members, IT, and finance to ensure business requirements are met. Assists with end user training. Ensures that financial modules are working effectively and efficiently by preparing and analyzing data sets and statistical reports. Works with and may consult with customers on technology projects and/or ongoing support items. May travel to the client site. Essential Job Functions: Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design. Participate in various aspects of requirements testing (e.g. testing...