Abacus Service Corporation

  • San Diego,CA
Abacus Service Corporation Remote * (San Diego,CA)
Jul 08, 2020
Job Title: Director of CX and Insights Duration: 03 Months Contract Location: Virtual Position Top Skills Required: Leadership skills, expertise in customer experience (NPS), knowledge data & analytics The Role The Director of CX and Insights will have the opportunity to enable superior customer experiences to help drive our next wave of growth. You will be both a CX thought leader and change agent. You will be working with a cross-divisional team to define, implement and execute an overarching CX strategy, unlocking critical data and insights, building premier signature experience moments and fostering an even stronger customer-focused culture. Translating data into narratives, tailor messaging to different audiences, and collaborate cross-functionally to drive robust insights-led decision making and plans. Job Requirements: The Responsibilities: Implement overall enterprise-level CX strategy based on input from executive sponsors...