Affordable Care

  • Morrisville,NC
Affordable Care Remote * (Morrisville,NC)
Jul 12, 2020
Role Summary: Patient Services Representatives provide best in class service by answering patient inquiries via phone and email. Candidates must successfully complete a 2-week paid training class and achieve incremental performance goals. Perfect attendance is required during training. Experience setting appointments is helpful, but not required. In addition, our culture is ideal for team players who are customer focused, self-motivated, and achievement driven. Responsibilities: Answer inbound calls from customers and provide accurate information in a professional manner. Respond to customer inquiries via email. Set appointments for patients with a high level of accuracy. Assist support staff as needed to resolve customer issues and perform database maintenance. Be receptive to feedback/coaching, meet/exceed performance goals, display reliability, and embrace change. Qualifications: Associates degree or an equivalent combination of relevant education...