Prudential Financial

  • Scranton, PA, USA
Prudential Financial Remote * (Moosic, PA, USA)
Oct 27, 2021
Job Classification: Operations - Insurance Operations At Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our customer needs! Enabling Solutions is transforming our Enterprise-wide operating model to be a customer-obsessed organization that inspires all of our employees to be bold and better in all that we do. The U.S. Back Office Customer Service (BOCS) organization is seeking a Claims Examiner in our Annuity Team of Beneficiary Fulfillment. The successful candidate will be accountable for the experience of the beneficiary as they key critical death claims transactions and help to move claims into good order by verbal and written communication with our beneficiaries and advisors. The candidate will be expected to interpret and calculate benefits according to contractual provisions, procedures, and federal and state regulations. The role can be filled...
Prudential Financial Remote * (Newark, NJ, USA)
Oct 25, 2021
Job Classification: Operations - Insurance Operations Essential Job Functions • Manage a book of pending claims through effective time management to ensure timely payments • Process decisions on claims through claim management system (Promise 360) and/or new business application (Compass) • Approve and deny claim payments within authorization limits • Render decisions on disability extension requests and traumatic injury claims within authorization limits • Obtain necessary information for claim decisions from various sources including, but not limited to, the Veterans Administration, branches of service, beneficiaries, attorneys, and police departments • Correspond with claimants, law department, underwriting, Casualty Assistance Officers, attorneys, the Veterans Administration and other interested parties through the life of a claim • Prioritize work to ensure meeting of performance standards • Other duties as assigned Qualifications/Position requirements : •...
Prudential Financial Remote * (Newark, NJ, USA)
Oct 21, 2021
Job Classification:Operations - Insurance OperationsBusiness Overview:Group Insurance is an operating unit within the U.S. Businesses Division that primarily focuses on creating, distributing, and administering a complex range of life and disability insurance products for many top Fortune 500 companies. Prudential has been underwriting group insurance plans since 1916. Today, our Group Insurance business unit is the nation's second largest group life carrier and a leading disability carrier, proudly servicing nearly 20,000 clients-and insuring more than 20 million employees and their families. Group Insurance has operation centers across the United StatesThe Senior Group Underwriting Associate is primarily accountable for underwriting Group Life, Disability, and/or Voluntary Supplemental Health proposals and/or in force case activity. The Senior Group Underwriting Associate is responsible for underwriting cases in accordance with statutory regulations and existing underwriting...
Prudential Financial Remote * (Dresher, PA, USA)
Oct 21, 2021
Job Classification:Operations - Insurance OperationsPrudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Customer Service Associate are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with complex financial needs.We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity, and initiative to show up and work hard. And are also:Committed to owning customer issues from start to finish.Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes.Able to think on their feet and be flexible with creating solutions for variety of personalities and customer types.Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels.Able to identify other potential...
Prudential Financial Remote * (Dresher, PA, USA)
Oct 21, 2021
Job Classification:Operations - Insurance OperationsThe Senior Customer Service Associate (PMA) position is responsible for providing technical resources and support to the GI Life Contact Center associates. This position will report to a GI Life Contact Center, Associate Manager.The successful candidate will be responsible for the following:Perform process analysis to close knowledge gaps eliminating risk by designing/redesigning work flows to ensure processes are customer obsessed, effective and efficientResponsible for reviewing procedures and training materials for accuracyFacilitate training and lead projectsCandidate will provide feedback and coaching support to Customer Service AssociatesInteracts with external customers; beneficiaries, policy holders, attorneys and Third-Party Administrators to resolve complaints or obtain information Partner with Management to ensure daily service is met (i.e. Phone support)Provide real-time support and coverage for Contact Center until 8...
Prudential Financial Remote * (Dresher, PA, USA)
Oct 19, 2021
Job Classification:Operations - Insurance OperationsAt Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our customer needs! Enabling Solutions is transforming our Enterprise-wide operating model to be a customer-obsessed organization that inspires all of our employees to be bold and better in all that we do. The U.S. Back Office Customer Service (BOCS) organization is seeking a Claims Examiner in our Annuity Team of Beneficiary Fulfillment. The successful candidate will be accountable for the experience of the beneficiary as they key critical death claims transactions and help to move claims into good order by verbal and written communication with our beneficiaries and advisors. The candidate will be expected to interpret and calculate benefits according to contractual provisions, procedures, and federal and state regulations. The role can be filled...
Prudential Financial Remote * (Roseland, NJ, USA)
Oct 19, 2021
Job Classification:Operations - Insurance OperationsThe Office of Servicemembers' Group Life Insurance (OSGLI) administers the Servicemembers' Group Life Insurance program (SGLI). SGLI offers life insurance products to active duty service members, Veterans, and their families. Prudential has been aiding our service members since 1965. Prudential is interviewing for the Office of Servicemembers' Group Life Insurance (OSGLI) Customer Service Center, which handles all correspondence and phone calls to and from service members, veterans and their families. This position is accountable for explaining benefit coverage, documenting, and investigating complaints.Prudential has been ranked by G.I. Jobs Magazine as a "Top 100 Military Friendly Employer" and we encourage veterans to apply.Essential Job Functions:• Provide information to policy holders, parents, spouses, and beneficiaries• Receive, evaluate and answer customer inquiries which are predominately routine but may require deviation...
Prudential Financial Remote * (Dubuque, IA, USA)
Oct 19, 2021
Job Classification:Operations - Insurance OperationsJob DescriptionPrudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Customer Service Representatives are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with complex financial needs.We offer paid training and benefits on day one including tuition reimbursement, paid volunteer days, generous paid time off; vacation, paid holidays, personal days and a reward and recognition plan that includes pay for performance compensation.We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity and initiative to show up and work hard. And are also:Customer obsessed and engaging communicators who enjoy working directly with the customer and a teamCommitted to owning customer issues from start to finishAble to learn, retain, and...
Prudential Financial Remote * (Minneapolis, MN, USA)
Oct 19, 2021
Job Classification:Sales - SalesA positive attitude, desire to learn, and a passion to help people go a long way in starting a successful career at Prudential. As aSenior Retention Representative, you are part of an elite team of experts responsible for providing an exceptional experience to Prudential's customers and distribution partners. While assisting those customers with their unique financial needs, you will receive a comprehensive introduction to the financial industry through an extensive training program that allows associates to develop technical expertise, process knowledge and develop a solid foundation of Prudential's life insurance products.This position is a great step into a corporate career with a Fortune 100 company. This role has been designed to include ongoing opportunities to collaborate in group training, call coaching, mentoring and personal development. The professional skills you receive will prepare you to explore opportunities in all areas of the...
Prudential Financial Remote * (Newark, NJ, USA)
Oct 18, 2021
Job Classification:Investment Management - Investment OperationsFor more than 140 years, Prudential Financial, Inc. has helped individual and institutional customers grow and protect their wealth. At Prudential, we measure our long-term success on our ability to deliver value for shareholders, meet customer needs, and attract and develop the best talent in the industry. We offer an inclusive work environment where financial professionals and leaders can develop to their full potential and strengthen their communities.The Securities Specialist is responsible for providing phone and operational support by answering inbound calls from financial professionals and clients who require assistance servicing brokerage accounts. The functions supported by the Specialist include:Reconciliation of trade related data, processing account and security updates as well as other Data Integrity related functionsResolving cash and position discrepanciesResponding to Adhoc requestsAccount maintenance...
Prudential Financial Remote * (Roseland, NJ, USA)
Oct 18, 2021
Job Classification:Operations - Insurance OperationsGroup Insurance is an operating unit within the U.S. Businesses Division that primarily focuses on creating, distributing, and administering a complex range of life and disability insurance products for many top Fortune 500 companies. Prudential has been underwriting group insurance plans since 1916. Today, our Group Insurance business unit is the nation's second largest group life carrier and a leading disability carrier, proudly servicing nearly 20,000 clients-and insuring more than 20 million employees and their families. Group Insurance has operation centers across the United States.Job Responsibilities:Generally able to handle the Quality Review of a medium to high volume of low to medium complexity cases with minimal support.Assesses, calculates and specifies the conditions under which Prudential is willing to accept risk on group life and disability business for prospective and in-force customers. This includes, but is not...
Prudential Financial Remote * (Portland, ME, USA)
Oct 17, 2021
Job Classification:Operations - Insurance OperationsReviews settlements to determine if they are a deductible source of income under the group planNegotiates Prudential's right of recovery and/or subrogation rights for deductible sources of incomePerforms recalculations of benefits paid on Paid Leave, STD, and LTD claimsServe as a single point of contact for offset identification and recovery vendor(s)Provides the highest level of technical support for the claims team, as an expert in all financial aspects of claim managementDemonstrates an intimate understanding of all aspects of STD, LTD, and Paid Leave claim management/adjudicationThe ability to understand state and federal laws as they apply to claims practice and detailed knowledge of most claims practices, policies and proceduresAssists in the development and coordination of training for the teamAbility to understand, consider, and engage in intelligent risk taking and innovationWorks with the claim department to address...
Prudential Financial Remote * (Dresher, PA, USA)
Oct 17, 2021
Our BusinessFor over 140 years, Prudential's diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services, including Group Insurance. We are known for delivering on our promises and are recognized as a trusted brand and one of the world's most admired companies.The BusinessGroup Insurance is an operating unit within the U.S. Businesses Division that primarily focuses on creating, distributing, and administering a complex range of Life, Disability and Voluntary Benefits insurance products for many top Fortune 500 companies. Prudential has been underwriting group insurance plans since 1916. Today, our Group Insurance business unit is one of the nation's leading life and disability carriers, proudly servicing nearly 3,000 clients-and bringing Financial Wellness solutions to more than 22 million individuals. Group Insurance has operation centers across the United States.Your...
Prudential Financial Remote * (Jacksonville, FL, USA)
Oct 17, 2021
Job Classification:Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & StrategyKey Responsibilities include:Serve as a first line supervisor for a staff of 15+ employees - be present for the staff, answer questions, trouble shoot employee issues (CSPs in ACW, CSP desk top issues), lead huddles and handle escalationsPlan, direct, supervise and evaluate workflow by engaging with WFM, understand and manage to SL projections for the day/week/month/quarter etc.Provide leadership and guidance to help CSPs implement changes and measure the results.Manage new tools and ensure CSPs are using and understanding our technology to improve customer experience and CSP performance.Manage employee performance including attendance and FMLA, complete CARE Performance coaching and conduct effortless experience discussions.Engage staff in new and different ways, by challenging them to focus on reducing customer effort, removing process fiction and call deflection.Provide...
Prudential Financial Remote * (Dresher, PA, USA)
Oct 17, 2021
Job Classification:Operations - Insurance OperationsThe Group Underwriter is accountable for underwriting Group Life, Disability or Voluntary proposals and/or inforce activity in accordance with statutory regulations and existing underwriting policies and practices, assessing risk and making and communicating decisions in a manner which contributes to the profitability of the product and reputation of the company.Main Job Responsibilities:Assesses, calculates and specifies the conditions under which Prudential is willing to accept risk for prospective and in-force customers. This includes, but is not limited to, the review and analysis of risk criteria, demographic data, financial data, rating formulas, case specific experience, product filings and statutory requirements.Demonstrates consistency and increased independence in the application of Underwriting judgment, formulating pricing decisions, negotiating within their authority limit, development of standard reporting requests...
Prudential Financial Remote * (Newark, NJ, USA)
Oct 17, 2021
Job Classification:Corporate - Legal and CompliancePrudential is a significant user and acquirer of technology and other goods and services. Prudential's Global Technology Law group seeks a transactional attorney to independently provide comprehensive, timely, and high-quality legal services associated with the acquisition and use of a wide-variety of vendor goods and services, with a key focus on technology acquisition and use agreements. This position requires extensive contract drafting and negotiation. The attorney will also provide legal advice on technology-related issues such as open source software, website accessibility, software audits, technology consortiums, and software deployment in third party cloud environments. The attorney will also work on technology-related aspects of M transactions and outsourcing transactions. The Global Technology Law group is part of the Global Technology and Enterprise Services Law area of Prudential Financial, Inc.'s Law Department.Job...
Prudential Financial Remote * (Hartford, CT, USA)
Oct 17, 2021
Job Classification:Marketing & Communications - MarketingThis position leads the development and execution of strategic communications and participant engagement marketing campaigns for Prudential Retirement's largest and most complex Key Account clients. This role focuses on delivering a seamless end-to-end customer experience; from the first introduction to Prudential through ongoing participant engagement.Primary responsibilities include the development and execution of strategic marketing plans designed to assist retirement plan participants during the transition of their retirement plan to Prudential Retirement and through their ongoing marketing experience. This includes reviewing clients' retirement plan structure and analyzing participant demographic data to create individualized client omni-channel marketing and communications approaches.Responsibilities include:Oversight and planning of all components of the participant engagement marketing plan for new to firm clients...
Prudential Financial Remote * (Dresher, PA, USA)
Oct 17, 2021
Job Classification:Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & StrategyFor more than 140 years, Prudential has helped individual and institutional customers grow and protect their wealth. We are known for delivering on our promises to our customers and are recognized as a trusted brand and one of the world's most admired companies.Prudential Advisors division is Prudential's national sales organization, consisting of 3,000+ financial professionals, advisors and fee-based financial planners. Our advisors offer a broad range of financial solutions to meet the needs of our individual clients. Through continuous integration and adaption, we've been able to connect individuals and families with knowledgeable, caring financial professionals since 1875.As a Program Manager, you will be primarily responsible for the overall management, strategy, administration reporting and analysis for several Leads Programs for Prudential Advisors. You will conduct...
Prudential Financial Remote * (Hartford, CT, USA)
Oct 16, 2021
Job Classification:Investment Management - Investment OperationsOur BusinessFor over 100 years, Prudential's diverse and talented employees have beencommitted to helping customers and their families grow and protect their wealth through a variety of products and services. We are known for delivering on our promises and are recognized as a trusted brand and one of the world's most admired companies.Retail Operations is a specialized unit within Retirement Full-Service Solutions who provides dedicated customer support and education to our self-directed and Individual IRA account holders (former 401k participants). In this position you will be provided with the opportunity to showcase your customer service skill by handling inbound calls and providing support to Individual Retirement Account holders located across the United States. As a licensed associate you will play an important role in assisting our customers with financial market education, executing stock and mutual fund trades,...
Prudential Financial Remote * (Portland, ME, USA)
Oct 15, 2021
Job Classification:Operations - Insurance OperationsPrudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Customer Service Associate are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with complex financial needs.We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity, and initiative to show up and work hard. And are also:Committed to owning customer issues from start to finish.Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes.Able to think on their feet and be flexible with creating solutions for variety of personalities and customer types.Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels.Able to identify other potential...