Flagstar Bank
  • Jackson, MS, USA

Flagstar Bank offers exceptional full-service banking and lending expertise with a distinctive, personal focus. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $26.8 billion, is the fifth largest bank mortgage originator nationally, and the third largest savings bank in the country. Our team’s bankers possess skill and pride in their work that is reflected in their commitment to creating solutions tailor-fit for each customer.

 Access to the proper tools—like our wide range of consumer, business, and commercial products and services—is vital for any specialist’s success. After carefully listening to clients, Flagstar’s bankers know exactly which tools will work best to create a custom solution for their customers.

May 28, 2022  
This Senior Management position will direct staff and teams with oversight and work in conjunction with Senior Fulfillment Management to handle compliance/regulatory oversight and all audits performed on Mortgage Fulfillment departments and channels for all divisions and origination platforms. This individual will create, maintain and direct a Fulfillment-wide proactive audit readiness program. They will be responsible for ensuring deliverables are met and responding to internal and external audits and risk-based tests on behalf of Fulfillment. They will work closely with Senior Fulfillment managers to ensure procedures, processes and controls are audit ready and to mentor and guide teams on building and documenting strong controls. Additionally, this role and team will guide the business through the audit process for all internal and external audits including regulatory audits. This position will be required to: Act as a subject matter expert for Fulfillment on regulatory...
Flagstar Bank Troy, MI, United States
May 28, 2022  
The Senior Commercial Loan Administrator is responsible for supporting the commercial lending group manager and relationship managers by providing customer service to commercial customers. Responsibilities includes assisting customers with any issues or concerns regarding loans and accounts. This individual will also support commercial relationship managers through the use of word, excel, and bank operating/sales management systems. Provides highest level of quality service to each customer, both internal and external while achieving departmental metrics. Responds to, takes ownership of, troubleshoots and resolves difficulties, technical issues and questions from Flagstar customers and customer support specialists, supervisors and management in and efficient, timely and professional manner via the phone, email, bank CRM systems: Salesforce, AFS, and Baker Hill/One Point. Communicates with other business units so that all customer service issues are resolved expeditiously, service...
Flagstar Bank Remote * (Troy, MI, USA)
May 28, 2022  
The Customer Service Representative ("CSR") will be responsible for answering inbound telephone calls from lending customers regarding questions and issues on their loans (e.g. payment information, online support, payment options, document questions). Through the course of these conversations, the CSR will also create detailed documentation to ensure inquiries are handled in an accurate and timely manner and cross-sell basic products and services. Customer Service Handle general customer inquiries upon completion of new hire training Handle up to six additional call types such as, Escrow, Tax, Payoff, PMI, Heloc, Consumer, upon completion of additional call type training Use problem solving skills, paired with knowledge of Flagstar procedures, to identify and communicate appropriate, accurate solutions to customers Perform and explain interest and product-related calculations Escalate issues to management and/or second levels appropriately Document case details...
Flagstar Bank Remote * (Troy, MI, USA)