United Services Automobile Association

As the effects of the pandemic unfold, we continue to serve the military community. In early April we announced a $520 million dividend for USAA auto insurance policyholders. Based on a steady trend of reduced driving and fewer accident claims by members, USAA will return an additional $280 million to members through a second premium dividend.

After receiving the credit associated with our previous dividend, members with active policies in effect as of April 30, 2020, automatically will receive an additional credit of 20% of one month's worth of premium applied to their auto and property insurance account in late May. You do not need to call or take any other action.

United Services Automobile Association Remote * (San Antonio,TX)
Feb 27, 2021
Purpose of Job'We are seeking experienced In-office and/or Remote Property Adjusters to join our growing team. The ideal candidates for these opportunities should possess strong virtual estimating skills and are adaptable to working in a telephone concentrated environment without physical inspection. Multiple positions are available in USAA's offices or working from home if candidates are not located near an office.Within defined guidelines and framework, investigates, evaluates, negotiates and settles moderately complex PROPERTY insurance claims presented by or against our members. Confirms coverage, recognizes liability exposure and negotiates equitable settlement in compliance with all state regulatory requirements. Recognizes and empathizes with members' life events, as appropriate.'Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a...
United Services Automobile Association Remote * (Plano,TX)
Feb 27, 2021
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Coronavirus (COVID-19), we're leveraging our digital capabilities to ensure we can continue to connect to top talent. Click here to learn more. Welcome to a Banking careerwhere you make a difference every day. Service Loyalty Honesty Integrity Diversity and inclusion " We work together to create an environment that welcomes diverse perspectives and talent. Corporate responsibility " Our corporate responsibility programs share a common purpose of giving back to the military community. Balance and wellness " Our benefits help you live your life to the fullest while balancing work and personal goals. Educational opportunities " We foster a culture of learning, inspiring you to further develop your skill set and education. Location Plano, Texas| San Antonio, Texas Job ID R0056627 Purpose of JobWe are currently seeking a talented Lead Quantitative Risk Analyst -...
United Services Automobile Association Remote * (San Antonio,TX)
Feb 27, 2021
Purpose of JobWe are currently seeking a talented Business Strategy Analyst Senior-Bank Omnichannel Sales & Service Performance for one of the following locations: San Antonio Home Office, Phoenix Campus, Plano Campus, Colorado Springs Campus, Tampa Campus or 100% Remote Work Environment.The Bank Omnichannel Sales & Service Performance team serves as a central data and analysis resource for multiple units within the Bank Omnichannel group. We provide analysis supporting Omnichannel strategy and serve as performance analysis "concierges" for the bank's channels, first-line-of-defense risk & controls, and experience & delivery teams. We advance the instrumentation, accuracy, and utilization of Omnichannel critical data elements by 1) maintaining oversight and governance of data that drives our channels, ensuring its accuracy and compliance to regulatory requirements, 2) being the single source of truth for omnichannel performance ensuring data consistency, serving all...
United Services Automobile Association Remote * (San Antonio,TX)
Feb 27, 2021
Purpose of JobUSAA is seeking a seasoned HR Business Partner to support its growing Brand division, including D&I, Corporate Communications, Military Affairs and Enterprise Strategy. The HRBP's primary responsibilities will be to partner with HR Subject Matter Experts and Business Leaders to drive complex organizational change in our Talent processes in support of the business. The ideal candidate will have a demonstrated track record of influencing executives in a matrixed environment, the ability to connect business challenges to strategic outcomes, the ability to analyze data with a strong contextual understanding of the business and the ability to think critically and lead projects effectively.This position will be available in our San Antonio Home Office or 100% Remote Work Environment.Serves as the primary focal point for Human Resources strategies, issues and needs of an assigned group of Staff Agencies or Business. Identifies Human Resources implications of both...
United Services Automobile Association Remote * (Colorado Springs,CO)
Feb 27, 2021
Purpose of JobWe are currently seeking a talented Manager in Property Claims Operations for the State of Colorado area. This position will lead a team of Property Field Adjusters who serve our membership in the State of Colorado.Manager, Property Claims Operations (100% Remote Work Environment Available in Colorado Only).Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military...
United Services Automobile Association Remote * (San Antonio,TX)
Feb 27, 2021
We are seeking a Bank Regulatory Reporting Quality Assurance Senior to lead the performance, independent validation and enhancement of external reporting data integrity. This entails performing periodic reviews of regulatory filings to evaluate the e Senior, Regulatory, Quality Assurance, Remote, Advisor, Data, Technology, Banking
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 27, 2021
Purpose of Job We are currently seeking a talented Decision Science Analyst Lead for San Antonio Home Office II/III or Remote Work Location Available. The candidate selected for this position is going to be a part of a major effort to transform and implement the Bank's Customer Service platform Strategy for evolving the suite of technology our Member Service Representatives (MSRs) and leaders use today to serve our members in the contact center. This technology transformation will replace many core & ancillary MSR systems over the next three years. The main responsibilities of this role are to advise program stakeholders on the overall data and analytics strategy for future analytic consumption, guide and mentor the MSR Tools Data team through the technology transformation, facilitate communication between strategic stakeholders, and oversee insight/information delivery with new source data. The role of a Lead Decision Science Analyst will drive critical initiatives across...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 27, 2021
Purpose of Job We are currently seeking a talented Director, Bank Operations-SCRA for the San Antonio Home Office II/III or 100% Remote Work Location Available. Directly manages resources and operations for a designated process or program within Bank Operations including but not limited to Disputes, Credit Cards, Deposits, and/or Underwriting for the attainment of business goals and objectives. Fosters collaboration and leads employees and teams to achieve a shared member service vision. Proactively identifies and leads improvements to products, processes and delivery of service. Organizes and leads the execution of operational and strategic business plans. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 27, 2021
Purpose of Job We are seeking a talented Bank Experience Owner Lead-Affluent Banking Segment. The new hire can work in any of the following locations: Remote, San Antonio, Plano, Phoenix, Colorado Springs, Tampa and Chesapeake. Responsible for creating and executing cross-channel experiences and/or Business Deliverables. Understands the business performance of the experience and its financial impact on the business. Responsible for the risk, controls and mitigation strategies for experiences through consistent use and application of existing frameworks and follows documented risk and compliance policies and procedures for all business activities. Identifies and manages existing and emerging risks that stem from business activities and ensures these risks are effectively identified, measured, monitored and controlled. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 27, 2021
Purpose of Job We are currently seeking a talented Digital Technical Product Manager II for one of the following locations: San Antonio Home Office or 100% Remote Work Environment. Supports the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Job Requirements USAA knows what it means to serve. We facilitate the financial security of millions of U.S....
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 27, 2021
Purpose of Job Independently uses financial principles to solve moderately complex to complex business problems while performing forecasting, planning, and financial modeling related to income, profitability, liquidity, capital, leverage, asset and liability management or operating expense. Identifies and manages existing and emerging risks that stem from business activities and ensures risks are effectively identified, measured, monitored, and controlled. Analyze Retail Banking Operations financial performance, prepare management reporting and provide strategic insights to both Product Management and CFO Leadership. Develop understanding of Retail Banking product suite and operations to drive visibility to volume costing and other P&L drivers. Partner cross-functionally to generate business case analysis for strategic investments. This position will support Product Management Leadership with G&A Expense, IT Portfolio Expense, and Workforce reporting, analysis, and...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 27, 2021
Purpose of Job We are looking for a talented Senior Software Engineer four our San Antonio Convent or Plano facilities or 100% remote work location. Provides support to the Enterprise and has an opportunity to significantly impact organizational growth and effectiveness through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include; gathering and analyzing requirements, designing, testing, documenting and implementing software, responding to outages. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In...
United Services Automobile Association Remote * (Plano, TX, USA)
Feb 26, 2021
Purpose of Job We are currently seeking a talented Senior level Infrastructure Engineer for our offices in San Antonio, TX, Plano, TX or 100% Remote Work Environment. Please note: The ideal Infrastructure Engineer candidate applies an automation mindset to solving problems. You will have the opportunity to implement and maintain an efficient and secure enterprise infrastructure pipeline that offers elastic, uninterrupted private cloud capacity for our customers. As part of an agile team, your skill will be empowered to addresses the development of required Cloud patterns and Software Defined Infrastructure covering a broad range of solutions to include: compute, storage, databases, networking, analytics, machine learning, and security. Responsible for creating, modifying, maintaining and supporting infrastructure and individual system components that enable business functions and IT Services. Balance availability, security, efficiency and functional requirements to help provide...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 26, 2021
Purpose of JobWe are currently seeking a talented Compliance Risk Manager Lead for one of the following locations: San Antonio Home Office I, Phoenix Campus, Plano Legacy, Tampa Crosstown or Remote.100% Remote Work Environment AvailableLeads and motivates cross-functional team members in strategy development and implementation of compliance solutions. Independently performs complex and often unique work assignments and problem resolution within a CoSA and enterprise projects. Serves as the subject matter expert to ensure documents, projects, processes, and product initiatives comply with regulatory and legal requirements and enterprise policy.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 26, 2021
Purpose of Job The Quantitative Risk Analyst Lead, as part of the Bank's Enterprise Risk Management organization, will be responsible for executing and delivering on the reporting functions that will serve to enhance data aggregation and communications to Senior Leaders, the Board, etc. and aligns with regulatory guidance. The ideal candidate will have large financial experience reporting on adherence to Heightened Standards, risk aggregation activities, and reporting on the risk profile, using platforms such as Oracle ESSbase, Tableau or BO. This position is available in the San Antonio Home Office, Plano or 100% Remote Work Environment. Conducts and develops quantitative and analytic models, assessments and/or applications in support of risk management efforts that assess the market and identify risks and gaps in existing or proposed processes. Applies diverse methodologies and deep experience in quantitative analytics to identify and solve complex and/or undefined risk...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 26, 2021
Purpose of Job We are currently seeking a talented Manager, Quality Assurance for one of the following locations: San Antonio Home Office I, Phoenix Campus, Plano Legacy, Tampa Crosstown or Remote. 100% Remote Work Environment Available Manages a team who measure, analyze, and report on moderately complex quality and compliance evaluations on the technical skills and the business processes of CoSA internal line(s) of business. Develops employees through regular coaching and feedback that leads to improved results. Executes quality process improvements and leads organizational process changes. Maintains compliance with policies, procedures, and regulations. Leads and champions efforts on identifying and managing existing and emerging risks and ensuring these risks are effectively identified, measured, monitored and controlled. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 26, 2021
Purpose of JobWe are currently seeking a talented Director, Data Risk Management for San Antonio Home Office II/III or Remote Work Location Available.Provides direction to teams across the enterprise regarding the development and implementation of the information management strategy to support the measuring and monitoring of enterprise business needs. Collaborates with the architectural communities and other information management activities. Influences and drives awareness of information strategy and architecture to the enterprise. Directs the development and implementation of strategies that supports maturing USAA's business capabilities.Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 26, 2021
Purpose of Job We are currently seeking a talented Business Strategy Analyst I-Bank Omnichannel Sales & Service Performance for one of the following locations: San Antonio Home Office II/III, Phoenix Campus, Plano Campus, Colorado Springs Campus, Tampa Campus or 100% Remote Work Environment. The Bank Omnichannel Sales & Service Performance team serves as a central data and analysis resource for multiple units within the Bank Omnichannel group. We provide analysis supporting Omnichannel strategy and serve as performance analysis "concierges" for the bank's channels, first-line-of-defense risk & controls, and experience & delivery teams. We advance the instrumentation, accuracy, and utilization of Omnichannel critical data elements by 1) maintaining oversight and governance of data that drives our channels, ensuring its accuracy and compliance to regulatory requirements, 2) being the single source of truth for omnichannel performance ensuring data consistency,...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 26, 2021
Purpose of Job We are currently seeking a talented Senior Auditor - AML for the San Antonio Home Office, Plano Legacy, Phoenix office or 100% remote work environment. Executes and leads audit assignments. Identifies problems and resolutions for risk-based assurance and advisory engagements across the organization. Maintains knowledge of financial services regulations. Performs risk and control identification and evaluation, advanced audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100...
United Services Automobile Association Remote * (San Antonio, TX, USA)
Feb 25, 2021
Purpose of JobWe are currently seeking a talented Senior Auditor - AML for the San Antonio Home Office, Plano Legacy, Phoenix office or 100% remote work environment. Executes and leads audit assignments. Identifies problems and resolutions for risk-based assurance and advisory engagements across the organization. Maintains knowledge of financial services regulations. Performs risk and control identification and evaluation, advanced audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to...