AT&T

  • Houston, TX, USA
AT&T Remote * (Choctaw, OK 73020, USA)
Sep 24, 2021
Take the lead at the frontline of our company from the safety of your home. In this multifaceted role, you'll assist with telephone and face-to-face customer interactions that utilize various tools and systems (telephone, e-email, e-care, correspondence, teletypewriter and online chat). You'll proactively evolve to meet customers' needs and competitive demands. Success will depend upon your in-depth knowledge of AT&T's products and services and your ability to provide effective resolutions. Our call center environment is constantly evolving so we'll look to you to drive tools and technology to enable first call resolution. In the process, you'll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You'll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with...
AT&T Remote * (Oklahoma City, OK, USA)
Sep 19, 2021
Take the lead at the frontline of our company from the safety of your home. In this multifaceted role, you'll assist with telephone and face-to-face customer interactions that utilize various tools and systems (telephone, e-email, e-care, correspondence, teletypewriter and online chat). You'll proactively evolve to meet customers' needs and competitive demands. Success will depend upon your in-depth knowledge of AT&T's products and services and your ability to provide effective resolutions. Our call center environment is constantly evolving so we'll look to you to drive tools and technology to enable first call resolution. In the process, you'll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You'll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with...
AT&T Remote * (Colorado, USA)
Sep 19, 2021
In this role, you'll identify sales opportunities and offer customized solutions to customers. In order to succeed, you'll need to demonstrate a motivated and competitive mindset to meet sales quotas and services objectives. You'll need to exhibit calm under pressure, be persuasive and sales-driven. With each inbound call, you'll cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and even save customers that are calling to disconnect their services. You may also be required to: * Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service. * Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning and billing. * Use customer service skills to assist...
AT&T Remote * (Minneapolis, MN, USA)
Sep 15, 2021
Customer Service Representative Loyalty - Work From Home Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you'll redefine how our customers engage with the latest product offerings, media and entertainment. It's an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we'll count on you to deliver a best-in-class customer experience. In this role, you'll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You'll need a strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer...
AT&T Remote * (Indiana, PA, USA)
Sep 15, 2021
Customer Service Representative Loyalty - Work From Home Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you'll redefine how our customers engage with the latest product offerings, media and entertainment. It's an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we'll count on you to deliver a best-in-class customer experience. In this role, you'll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You'll need a strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer...
AT&T Remote * (Illinois, USA)
Sep 15, 2021
Customer Service Representative Loyalty - Work From Home Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you'll redefine how our customers engage with the latest product offerings, media and entertainment. It's an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we'll count on you to deliver a best-in-class customer experience. In this role, you'll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You'll need a strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer...
AT&T Remote * (Iowa, LA 70647, USA)
Sep 15, 2021
In this role, you'll identify sales opportunities and offer customized solutions to customers. In order to succeed, you'll need to demonstrate a motivated and competitive mindset to meet sales quotas and services objectives. You'll need to exhibit calm under pressure, be persuasive and sales-driven. With each inbound call, you'll cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and even save customers that are calling to disconnect their services. You may also be required to: * Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service. * Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning and billing. * Use customer service skills to assist...
AT&T Remote * (Nebraska, IN 47223, USA)
Sep 15, 2021
In this role, you'll identify sales opportunities and offer customized solutions to customers. In order to succeed, you'll need to demonstrate a motivated and competitive mindset to meet sales quotas and services objectives. You'll need to exhibit calm under pressure, be persuasive and sales-driven. With each inbound call, you'll cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and even save customers that are calling to disconnect their services. You may also be required to: * Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service. * Troubleshoot and resolve customer voice & data issues across networks and interdependent network elements while considering network conditions, connectivity, devices, applications, provisioning and billing. * Use customer service skills to assist...