Guardian Life Insurance

  • New York, NY, USA
Guardian Life Insurance Remote * (United States)
Sep 16, 2021
The role of a Customer Response Unit (CRU) Team Leader is to effectively lead and manage his/her direct team members to ensure we meet our commitments to customers in an efficient manner, live our Guardian Values, and demonstrate the competencies and behaviors of our Guardian Leadership Model. It is intended that the role of a Team Leader enables his/her respective team to contribute to the achievement of customer and financial goals within the Customer Response Unit by driving service excellence through providing support to our customers how, when and where they prefer, through continuous improvement of operational processes and maintaining all compliance and security requirements. The Team Leader enables these goals by spending 70% of his/her time creating a highly engaged team and culture by providing targeted and integrated coaching, specific and actionable feedback, and guidance on how the team member can own his or her professional and personal growth and development You...
Guardian Life Insurance Remote * (Westminster, CO, USA)
Sep 16, 2021
This is an exciting new role on a growing marketing team making big changes to the way ReedGroup engages with prospects and clients. You'll report to the VP of Marketing, and join a small team of dedicated, creative and passionate marketing and communications professionals. You will build processes and content that support revenue growth and sales persistency at ReedGroup by delivering engaging demand generation campaigns, and working cross-functionally to develop and launch ABM-style campaigns. Building deep collaborations with teams that deliver our products and services will be key to your success. You'll also work closely with your colleagues in marketing who manage our digital stack and social media channels. As a terrific, compelling writer, you'll help us continue to develop relevant content and products that reflect what our customers care about. You will also manage our team's editorial calendar. This is a hands-on position that requires flexibility and an entrepreneurial...
Guardian Life Insurance Remote * (United States)
Sep 16, 2021
Position Summary Are you someone looking to be a part of a diverse team that takes pride in providing excellent customer service? At Guardian we foster a team culture where 'People Count," "We Do the Right Thing," and "We Hold Ourselves to Very High Standards". We are seeking Customer Care Representatives for our contact center that will provide a positive customer service experience to our customers. You will be responsible for efficiently servicing customers by providing product and service information and resolving product and service issues. You will assist with servicing a range of products such as individual dental and vision insurance. You will Handle inbound/outbound interactions Assist prospect members with enrollments Perform accurate tracking and noting of inbound/outbound interactions Investigate complex customer issues by professionally interacting and collaborating across teams De-escalate situations involving dissatisfied customers Maintain knowledge...
Guardian Life Insurance Remote * (Spokane, WA, USA)
Sep 16, 2021
The Credentialing Specialist II performs the credentialing and re-credentialing of provider applications in accordance with the departmental policies and procedures and in compliance with applicable State and Federal laws and regulations, as well as National Committee for Quality Assurance (NCQA) standards. Primary Duties and Responsibilities Receives and processes incoming applications and supporting credentials from providers Performs timely follow-up with providers on all pending applications Performs the primary source verification according to departmental policies and NCQA standards Builds and accurately maintains provider information in various systems Responds to inquiries regarding the status of provider's application Knowledge, Skills and Abilities 1-3 years credentialing experience, preferably in a managed care setting, preferred Associate degree or Certified Provider Credentialing Specialist (CPCS) certified preferred Knowledge of NCQA standards and...
Guardian Life Insurance Remote * (United States)
Sep 16, 2021
Position Summary: The Go-to-Market Strategy Director is a dynamic leader in the Strategy and Business Development (SBD) organization which is a newly constructed department within our Group Benefits Business. The SBD organization delivers impactful go-to-market strategies across each of our customer segments, offerings, and channels that enable the Group business to achieve its strategic goals. SBD is also responsible for managing Guardian's retail channel strategy, process re-engineering efforts, and the ongoing execution of large-scale transformative initiatives. As the new Go-to-Market Strategy Director, you will play a key role in coordinating annual and multi-year strategic planning processes in close collaboration with the Senior Leadership Team. This will include defining and socializing strategic priorities, key initiatives, and multi duration measures of success. Additionally, you are accountable to the development of customer segment value propositions, technology...