Best Buy

  • Richfield,MN
Best Buy Remote * (Minneapolis, MN, USA)
Sep 19, 2021
The Best Buy Care Specialist is a remote, work from home role that is responsible for enhancing customer relationships by answering, supporting, and providing resolutions related to care, services and subscription issues to meet each customer's unique needs. Care Specialists will interact directly with customers to resolve issues while partnering or transferring customers only when they are unable to solve an issue. Care Specialists will provide exceptional call interactions with customers in all situations to ensure the best possible experience and enhancing our brand loyalty. Care Specialists must demonstrate effective relationship building skills, polished communication, and commitment to improving the customer experience as tracked by NPS (Net Promoter Score). Best Buy Customer Care Specialist 1 role is our entry-level role where employees will handle the most common customer needs leveraging systems, tools, and technology to help them quickly and efficiently respond to a...
Best Buy Remote * (Minneapolis, MN, USA)
Sep 09, 2021
Best Buy has two openings for Experience Design (XD) Managers, within Loyalty and Support, as well as Internal Tools.As an Experience Design (XD) Manager on the Product Experience Design team, you will work with a highly collaborative team of UX designers, writers, researchers, strategists, product managers, and engineers to create compelling human-centered experiences across digital and physical touchpoints. You will provide strategic thinking, create high-level deliverables for initiatives and provide direction for XD Designers in support of Best Buys strategic product roadmaps. The Experience Design and Product teams work to build and foster customer relationships with Best Buy by optimizing the digital customer journey, prioritizing the customer, and helping them from discovery to purchase. The XD Manager role allows you to stay involved in creating deliverables while developing management skills under the mentorship of a Senior XD Manager. This is a great opportunity for an...