TCC Solutions Group

  • Birmingham, AL, USA
TCC Solutions Group Remote * (Birmingham, AL, USA)
Oct 22, 2021
About Call Center Representative Position We're on the lookout for 10-20 Customer Service Specialists to be the primary link between our company and our list of Fortune 500 clients. This position is an opportunity to work from home with the flexibility to create your own schedule and manage your weekly hours. Positions offered are full time, part time and seasonal. We're looking for someone who can tackle customer issues, complaints, and inquiries head on -all while keeping customer satisfaction at the forefront of their decision-making and communication. Call Center Representative Responsibilities Manage large amounts of inbound and outbound calls with efficiency and courtesy Follow conversation prompts and scripts when handling different topics Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems Seize opportunities to upsell products when they arise Build...