Golden1 Credit Union

  • Fresno, CA, USA
Golden1 Credit Union Remote * (Antioch, CA, USA)
Sep 23, 2021
JOB TITLE: Contact Center MSR II DEPARTMENT: Member Service Contact Center (MSCC) STATUS: Non-Exempt JOB CODE: 1104 LOCATION: Remote GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues and escalations with minimum guidance. Learn and retain an...
Golden1 Credit Union Remote * (Sacramento, CA, USA)
Sep 23, 2021
JOB TITLE: Contact Center MSR II DEPARTMENT: Member Service Contact Center (MSCC) STATUS: Non-Exempt JOB CODE: 1104 LOCATION: Remote GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues and escalations with minimum guidance. Learn and retain an...