HireRight

  • Nashville, TN, USA
HireRight Remote * (Nashville, TN, USA)
Sep 15, 2021
Temporarily remote role but must be in the Nashville, TN vicinityRole Purpose:The Credit Controller I role is one of Finance's main customer facing positions. Under direct supervision, this person is responsible for receiving, conducting initial analysis, escalating (as needed), and resolving collection issues in a timely manner. The complexity, risk, and size of tasks will increase with experience and acquired job knowledge.Responsibilities:Interact with customers and internal team members in a prompt, professional, and courteous manner.Determine the root cause of a collection issue, quickly build trust with internal and external stakeholders, fully document / communicate the collection issue and solution, and validate all agreed upon resolution tasks are complete.Apply business logic to properly categorize a Collection issue and when necessary route the matter to the correct individual in a professional, friendly manner.Support other Credit Controller team members in the delivery...