Future Force Personnel

  • Miami, FL, USA
Future Force Personnel Remote * (Hollywood, FL, USA)
Sep 22, 2021
Work RemotelyMust complete an initial 4-week in-person training in Hollywood FloridaM-F 8:30 am-5:30 pm Regular work schedule11 am-7:30 pm (4 weekdays)12pm-9pm (Saturdays). Days off will be Sunday and one assigned weekday. Job Responsibilities Provides exceptional customer service. Answers all inbound calls from clients to fulfill general inquiries regarding their homeowner association coverage, account balances, and violations. Resolve client complaints. Provide solutions to common concerns. Handle all contacts (email, phone, and chat) accurately and professionally for all markets. Respond to all of the client inquiries and probe accordingly to provide a first contact resolution. Research required information using available resources and knowledge base. Defuse and deescalate irate customers to ensure great customer experiences. Provide customers with service information and submit work orders as appropriate. Verify and update customer information. Identify and escalate priority...