Genesis Financial Solutions, Inc.

  • Akron, OH, USA
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 18, 2021
Overview: Join the nation's leader in second-look finance servicing as Assist Queue Representative - Customer Service, Authorizations! Summary Our Assist Queue Representatives are the resolution point for our customers and our team of call center agents. You shine because of your stellar levels of customer service and a strong desire to make things right. Solving customer problems isn't just a bullet on a job description for you - it's a core part of who you are. Our Assist Queue team provides both customers and co-workers with an advanced level of support, provides training/coaching feedback, manages the floor, and performs special projects as needed. You are a subject matter expert in our Operations team, and have a deep knowledge of our systems, processes, and procedures. Responsibilities: As our Assist Queue Representative - Customer Service, Authorizations you will: Manage the incoming volume of applications and phone calls to ensure all are being worked within the...
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 17, 2021
Overview: Join the nation's leader in second-look finance servicing as our Customer Service Representative! Remote opportunity available, must be in or near the Akron, OH area Summary Our Customer Service Representatives are well-spoken professionals who value a customer-first experience. You will be providing assistance to incoming callers in a call center environment. Responsibilities: As our Customer Service Representative you will: Assist Retail Agents with Retail Partner Support application processing and review pended applications and determine final disposition. Resolve Partner/Customer escalations. Work hours that may include nights, holidays and weekends. Identify account holder and perform account verification. Assist consumers with a high level of customer service in a variety of areas, for example; process Lost/Stolen requests, disputes, credit card re-issue, account inquiries, payment negotiations, process phone payments, meet required deadlines on...
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 17, 2021
Overview: Join the nation's leader in second-look finance servicing as our Call Center Collector! Remote opportunity available, must be in or near the Akron, OH area Summary Our Collectors are well-spoken customer service professionals who value a customer-first experience. As a Collector, you will be responsible and accountable for providing a high level of service to our customers while helping them determine and commit to the best repayment option. Our company prides itself in providing timely and accurate information and meeting or exceeding our quality standards for our customers. Responsibilities: As our Call Center Collector you will: Making outbound calls and receiving inbound calls from customers. Identifying customers and verifying account information and current status of accounts. Providing and negotiating best payment options to customers. Performing customer service assistance as required. Documenting customer inquiries over the telephone for...
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 17, 2021
Overview: Join the nation's leader in second-look finance servicing as our Fraud Representative! Remote opportunity available, must be in or near the Akron, OH area Summary The Fraud Representative works directly with consumers, retail partners, and merchants on cases to effectively and efficiently resolve fraud claims. Complies with all applicable regulations, MasterCard rules, and internal policies and procedures. Achieves established service levels and quality metrics for all assigned work. Responsibilities: As our Fraud Representative you will: Conduct investigations of consumer allegations of fraud. Complete research on each assigned case using all of the available tools, analyze the available data, and document the investigation performed. Process chargebacks according to MasterCard rules. Resolve fraud allegations in an efficient and effective manner, process account maintenance and monetary adjustments in accordance with policy and delegated authority,...
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 11, 2021
Overview: Join the nation's leader in second-look finance servicing as Assist Queue Representative - Customer Service, Authorizations! Summary Our Assist Queue Representatives are the resolution point for our customers and our team of call center agents. You shine because of your stellar levels of customer service and a strong desire to make things right. Solving customer problems isn't just a bullet on a job description for you - it's a core part of who you are. Our Assist Queue team provides both customers and co-workers with an advanced level of support, provides training/coaching feedback, manages the floor, and performs special projects as needed. You are a subject matter expert in our Operations team, and have a deep knowledge of our systems, processes, and procedures. Responsibilities: As our Assist Queue Representative - Customer Service, Authorizations you will: Manage the incoming volume of applications and phone calls to ensure all are being worked within the...
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 11, 2021
Overview: Join the nation's leader in second-look finance servicing as our Call Center Collector! Remote opportunity available, must be in or near the Akron, OH area Summary Our Collectors are well-spoken customer service professionals who value a customer-first experience. As a Collector, you will be responsible and accountable for providing a high level of service to our customers while helping them determine and commit to the best repayment option. Our company prides itself in providing timely and accurate information and meeting or exceeding our quality standards for our customers. Responsibilities: As our Call Center Collector you will: Making outbound calls and receiving inbound calls from customers. Identifying customers and verifying account information and current status of accounts. Providing and negotiating best payment options to customers. Performing customer service assistance as required. Documenting customer inquiries over the telephone for...
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 11, 2021
Overview: Join the nation's leader in second-look finance servicing as our Customer Service Representative! Remote opportunity available, must be in or near the Akron, OH area Summary Our Customer Service Representatives are well-spoken professionals who value a customer-first experience. You will be providing assistance to incoming callers in a call center environment. Responsibilities: As our Customer Service Representative you will: Assist Retail Agents with Retail Partner Support application processing and review pended applications and determine final disposition. Resolve Partner/Customer escalations. Work hours that may include nights, holidays and weekends. Identify account holder and perform account verification. Assist consumers with a high level of customer service in a variety of areas, for example; process Lost/Stolen requests, disputes, credit card re-issue, account inquiries, payment negotiations, process phone payments, meet required deadlines on...
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 10, 2021
Overview: Join the nation's leader in second-look finance servicing as an Account Maintenance Representative! Remote opportunity available, must be in or near the Akron, OH area Summary Under supervision of the Unit Manager, the Account Maintenance Representative will read incoming correspondence and formulate replies in regards to credit information, delinquent accounts, incorrect billing, unsatisfactory service, etc. Responsibilities: As our Account Maintenance Representative you will: Read and respond to incoming correspondence. Gather data and conduct research to formulate accurate replies to incoming correspondence. Complete updates to account history and required forms/paperwork associated with the transactions. Process monetary adjustments. Perform all duties in compliance with appropriate established policies, procedures and regulations. Strictly confirm to FDCPA/SDCPA rules and guidelines. Meet department goals and standards. Complete all tasks...
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 10, 2021
Overview: Join the nations leader in second-look financing as our Billing Disputes Specialist! ***Remote opportunity available, must be in or near the Akron, OH area***SummaryOur team of investigative Billing Disputes Specialists conduct extensive research into customer concerns regarding billing errors, fees, payments and unauthorized activity. The ideal candidate for this position will have experience with customer service and an interest in problem solving. The ideal candidate is comfortable with meeting specific metrics and has a desire to work in a growing company. This position is Monday through Friday during standard business hours. This job will require problem solving, communication, and customer service skills while having the ability to work independently. Responsibilities: As our Billing Disputes Specialist, you will:Research and reconcile disputes in the best interest of Genesis and the consumerDetermine the risk of monetary loss between Genesis vs. our business...
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 09, 2021
Overview: Join the nations leader in second-look finance servicing as our Fraud Representative!***Remote opportunity available, must be in or near the Akron, OH area***SummaryThe Fraud Representative works directly with consumers, retail partners, and merchants on cases to effectively and efficiently resolve fraud claims. Complies with all applicable regulations, MasterCard rules, and internal policies and procedures. Achieves established service levels and quality metrics for all assigned work. Responsibilities: As our Fraud Representative you will:Conduct investigations of consumer allegations of fraud.Complete research on each assigned case using all of the available tools, analyze the available data, and document the investigation performed. Process chargebacks according to MasterCard rules.Resolve fraud allegations in an efficient and effective manner, process account maintenance and monetary adjustments in accordance with policy and delegated authority, communicate the...
Genesis Financial Solutions, Inc. Remote * (Akron, OH, USA)
Sep 09, 2021
Overview: Join the nations leader in second-look financing as a Customer Service Representative, Authorizations! ***Remote opportunity available, must be in or near the Akron, OH area***Our Customer Service Authorizations team is looking for new additions to our team! This position supports our retails partners and card holders with their application questions and process. This role requires a strong sense of customer support and willingness to solve problems. Responsibilities: As our Customer Service Representative, Authorizations you will:Receive inbound calls to assist Retail Partners and applicants with pending applications, account purchases/returns, authorization, account reviews and any other assistance as needed.Independent application review for store and on-line applications to provide a profitable lending decisionPlace outbound calls to verify application information, reaching out to the Retailer or applicant Receive in-bound calls to assist Retail Partner or customers...