North End Teleservices, LLC

  • Omaha, NE, USA
North End Teleservices, LLC Remote * (Omaha, NE, USA)
Sep 14, 2021
Fantastic opportunity to Work From Home. Above-average starting pay and interviewing ASAP!!North End Teleservices, LLC is seeking motivated bilingual Spanish/English individuals to work from home taking inbound tier 1 calls for our client. Candidate should have strong Spanish to English verbal and written skills, strong attention to detail, a desire to get the job done right, and experience working multiple applications at once. Spanish speaking ability is a huge plus!Job Responsibilities:Serve as the first contact, tier 1, for applicants; taking incoming calls and accurately entering the information into the system for follow-up by an adjudicator.Navigates multi-systems to access appropriate information to service.Determine escalation necessary for follow-up calls in a timely and efficient manner.Performs additional duties within the department as needed.Required Qualifications and Experience:Call center experience handling inbound calls is preferredExcellent verbal and written...
North End Teleservices, LLC Remote * (Omaha, NE, USA)
Sep 12, 2021
Here is your chance to get your foot in the door of a rapidly growing company! We are looking for enthusiastic individuals who can listen to customer service issues and then offer exceptional customer service while empathizing with callers.North End Teleservices is looking to add 14 temporary customer service positions for part-time split shifts, 5:00 am- 8:00 pm, Monday - Friday. Full and Part-Time positions available.Primary responsibilities include:Resolving inbound inquiries regarding student transportationWorks collaboratively with multiple departments to ensure a positive experienceIdentifies and escalates potential areas for process improvementOther duties as assignedBilingual (Spanish) candidates are encouraged to apply.
North End Teleservices, LLC Remote * (Omaha, NE, USA)
Aug 28, 2021
Immediate interviews!! Are you committed to excellent customer service? Can you handle multiple priorities? If so, we are looking for you!We are adding experienced customer service representatives to assist federal student loan borrowers with their accounts. This position has the opportunity to work from home. Computer equipment to be provided on loan.The United States Government requires that any applicant for this position must complete United States Government security clearance. Applicants must be clear of any delinquent/defaulted Federal debt such as student loans, federal taxes, HUD loans, SBA loans...etc.Respond to incoming borrower interactions (inbound & outbound calls, web-chats) and provide follow-up on inquiries as needed. Working hours are 12:00pm to 9:00pm, M-F.Duties:Ensure integrity of data and informationUpdate information on accountsPerform other tasks related to resolving customer needsEscalate calls to supervisors when necessaryContact customers on accounts,...