Computer Aid, Inc. (CAI)

  • Newark, DE, USA
Computer Aid, Inc. (CAI) Remote * (Newark, DE, USA)
Aug 29, 2021
Job Profile Summary We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 (Service Desk) technical support to both Polish and English speaking users in an efficient and accurate manner. A Service Desk Analyst is responsible for providing phone-based help desk support to our customers applying technical knowledge and customer service skills. The goal is to make sure that customer value is maintained to the standards set forth by the customer. This is a 3rd shift position. Duties & Responsibilities Provide General IT end-user support including: ● Resetting passwords. ● Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems. ● Provide first level contact and convey resolutions to customer issues utilizing a knowledge base. ● Properly escalate unresolved issues to the next level of support with strong supporting documentation. ● Keep peers and management informed of...