• Caribou, ME 04736, USA
SaviLinx Remote * (Caribou, ME 04736, USA)
Sep 02, 2021
Customer Service Representative II (CSR II) The CSR II embodies the core values of SaviLinx: Makes every Interaction Count Acts with Respect and Integrity Demonstrates Passion for Continuous Improvement Worthy of Trust from all Stakeholders Job Location : Remote out of Caribou, ME (Work from Home) Job Description Summary/Objective: The Customer Service Representative II is responsible for providing English-only customer service support through a variety of platforms. Duties/Responsibilities: • Coordinates claims electronically and via telephone. • Handles eligibility inquiries and all lines of business. • Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. • Ensures first call resolution through problem solving and effective call/email/chat handling. • Meets demands for privacy, confidentiality, precision. • Documents all customer information, communications in Customer Relationship Management (CRM)...