S3 Shared Service Solutions

  • Colorado, USA
S3 Shared Service Solutions Remote * (Linthicum Heights, MD, USA)
Sep 25, 2021
SUMMARY The Real Estate Processor will be responsible for working with members, credit union loan officers, Mortgage Brokers, and Credit Union Account Executives to complete all processing activities for a residential first mortgage loan application. The Real Estate Processor will accurately package a complete residential first mortgage application for underwriting review and order all applicable third party services. The Real Estate processor will also pro-actively gather all outstanding underwriting stipulations from members and/or third parties for loan clearance, while regularly updating the member applicant of the loan status and the appropriate next steps until the loan is cleared to close from underwriting. Pro-active and accurate communication with members, credit union loan officers, Mortgage Brokers, and Credit Union Account Executives to ensure the maintenance of service levels and member service standards. S3 has a commitment to excellence and the highest...
S3 Shared Service Solutions Remote * (Linthicum Heights, MD, USA)
Sep 24, 2021
SUMMARY The Service Representative will respond to member inquires via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service. He/she will also resolve member issues timely and thoroughly, seeking to exceed member expectations on every call. The position will utilize knowledge of products, data systems and web based applications to provide information and remedy member service issues. Higher level responsibilities will also include the following: Responding to online banking and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve ID/password access issues; prepare professionally written responses to email inquiries, ensuring that the member's response is completed within established timeframes; research and resolve member bill payment issues within service level agreement standards. We will also partner with business partners to resolve member disputes and...
S3 Shared Service Solutions Remote * (Colorado, USA)
Sep 22, 2021
SUMMARY The Service Representative will respond to member inquires via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service. He/she will also resolve member issues timely and thoroughly, seeking to exceed member expectations on every call. The position will utilize knowledge of products, data systems and web based applications to provide information and remedy member service issues. Higher level responsibilities will also include the following: Responding to online banking and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve ID/password access issues; prepare professionally written responses to email inquiries, ensuring that the member's response is completed within established timeframes; research and resolve member bill payment issues within service level agreement standards. We will also partner with business partners to resolve member disputes and...