DataStax

  • San Francisco, CA, USA
DataStax Remote * (San Francisco, CA, USA)
Oct 23, 2021
Job Description Customer Success Leader As the Customer Success Leader you will be responsible for building and leading a team to drive the success of our customers on Astra, our innovative database-as-a-service platform. You will drive the successful on-boarding and adoption to help customers realize the business value of our offerings. What you will do * Defining the customer on-boarding and adoption journey * Measuring the effectiveness of Customer Success by: * Defining key operational metrics to track and leverage during the journey * Establishing system for tracking metrics * Creating a cadence for review within team * Standardizing and automating activities for each point in the journey to accelerate time-to-value * Defining segmentation of customers and applying varying strategies * Establishing reusable templates, artifacts, and processes for efficient execution of the strategy * Building a world-class team of customer success managers and coaching the team to:...