Sutter Shared Services

  • Salt Lake City, UT, USA
Sutter Shared Services Remote * (Salt Lake City, UT, USA)
Oct 20, 2021
Provides leadership and direction to designated Contact Center Customer Service team that receives, researches, resolves, and escalates incoming customer inquiries and service requests. Manages team workload, resources and compliance with Service Level Agreements to ensure deadlines and customer service measurements are met. Provides training of new team members and works closely with other teams to implement ongoing training as needed. Utilizes reporting tools to gain operational insight in order to identify and manage problems and propose resolutions.Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Maintains a positive and professional work relationship with all customers and members of teams across Sutter Shared Services.Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps...
Sutter Shared Services Remote * (Salt Lake City, UT, USA)
Oct 20, 2021
Receives escalations from Customer Service Agents and performs in-depth research to resolve the majority of escalated customer inquiries and service requests without additional escalation. Provides overflow support for incoming customer inquiries and service requests by email and web portal service requests. Resolves and closes inquiries or escalates to designated support within the service delivery teams. Over time, participates in training in order to support additional process areas in responding to customer inquiries and service requests.As a team member in Sutter, establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Maintains a positive and professional work relationship with all customers and members of teams across Sutter.Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter vision. Helps foster an...
Sutter Shared Services Remote * (Salt Lake City, UT, USA)
Oct 20, 2021
BASIC POSITION INFORMATION - Company Name: Sutter Health - Location: Work From Home - Position Title: Customer Service Agent - Pay Range: $16.50 - $18/hr DOE + bonuses. WHAT YOU WILL BE DOING - You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics: - Requests for new patient registration - Scheduling routine appointments - Prescription Refills - Requests to submit payments - Setting up payment plans - Answering medical billing/insurance inquiries - General Inquiries - You work as part of a team to Customer Service, Call Center Agents and Specialist to support one or more of the Sutter Share Services deliver teams (e.g Supply Chain, Payroll, Accounts Payable, Human Resources and Revenue Cycle). - Over time, you participate in training in order to support additional process areas in responding to customer inquiries and service requests. -...
Sutter Shared Services Remote * (Little Rock, AR, USA)
Oct 15, 2021
DISCLAIMER: This position is for residents of Arkansas ONLY. You must be living in the state of Arkansas in order to be considered for this position. BASIC POSITION INFORMATION - Company Name: Sutter Health - Position Title: Customer Service Agent - Location: Work From Home (Arkansas residents only) - Pay Range: $16.50 - $18.00/hr DOE + bonuses WHAT YOU WILL BE DOING - You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics: - Requests for new patient registration - Scheduling routine appointments - Prescription Refills - Requests to submit payments - Setting up payment plans - Answering medical billing/insurance inquiries - General Inquiries - You work as part of a team to Customer Service, Call Center Agents and Specialist to support one or more of the Sutter Share Services deliver teams (e.g Supply Chain, Payroll, Accounts Payable, Human...
Sutter Shared Services Remote * (Boise, ID, USA)
Oct 15, 2021
DISCLAIMER: This position is only available to Idaho residents. You must be living in Idaho to be considered. BASIC POSITION INFORMATION - Company Name: Sutter Health - Position Title: Customer Service Agent - Location: Work From Home (Idaho residents ONLY) - Pay Range: $16.00 - $17.50/hr DOE + bonuses WHAT YOU WILL BE DOING - You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics: - Requests for new patient registration - Scheduling routine appointments - Prescription Refills - Requests to submit payments - Setting up payment plans - Answering medical billing/insurance inquiries - General Inquiries - You work as part of a team to Customer Service, Call Center Agents and Specialist to support one or more of the Sutter Share Services deliver teams (e.g Supply Chain, Payroll, Accounts Payable, Human Resources and Revenue Cycle). - Over time,...
Sutter Shared Services Remote * (Tennessee Ridge, TN, USA)
Oct 15, 2021
DISCLAIMER: This position is for residents of Tennessee ONLY. You must be living in the state of Tennessee in order to be considered for this position. BASIC POSITION INFORMATION - Company Name: Sutter Health - Position Title: Customer Service Agent - Location: Work From Home (Tennessee resident applicants only) - Pay Range: $16.50 - $18.00/hr DOE + bonuses WHAT YOU WILL BE DOING - You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics: - Requests for new patient registration - Scheduling routine appointments - Prescription Refills - Requests to submit payments - Setting up payment plans - Answering medical billing/insurance inquiries - General Inquiries - You work as part of a team to Customer Service, Call Center Agents and Specialist to support one or more of the Sutter Share Services deliver teams (e.g Supply Chain, Payroll, Accounts...
Sutter Shared Services Remote * (Salt Lake City, UT, USA)
Oct 15, 2021
DISCLAIMER: This position is for residents of Utah ONLY. You must be living in the state of Utah in order to be considered for this position. BASIC POSITION INFORMATION - Company Name: Sutter Health - Position Title: Customer Service Agent - Location: Work From Home Optional - Pay Range: $16.50 - $18.00/hr DOE + bonuses WHAT YOU WILL BE DOING - You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics: - Requests for new patient registration - Scheduling routine appointments - Prescription Refills - Requests to submit payments - Setting up payment plans - Answering medical billing/insurance inquiries - General Inquiries - You work as part of a team to Customer Service, Call Center Agents and Specialist to support one or more of the Sutter Share Services deliver teams (e.g Supply Chain, Payroll, Accounts Payable, Human Resources and Revenue...
Sutter Shared Services Remote * (Roseville, CA, USA)
Oct 10, 2021
The Recruitment Team Member performs day-to-day recruiting activities to deliver professional recruiting services on behalf of Sutter Health. Recruiting Team Members may be located in different geographic locations. Recruitment responsibilities may include management, nursing, allied health and/or support services within hospitals or medical offices. Executes recruiting programs and services to secure qualified candidates for a specified specialty or job classification(s). Works with the Recruiting Team Lead and Recruiting Team Members to understand and execute the hiring strategy. Partners with Sourcing Team to receive potential applicant information from various sourcing channels. Screens and reviews applicants, and provides a shortlist of screened candidates to hiring managers. Manages relationships with applicable candidates by providing communications throughout the recruiting process. Partners with other Recruitment Team Members to help execute end-to-end sourcing, recruiting...
Sutter Shared Services Remote * (Sacramento, CA, USA)
Oct 10, 2021
The Recruitment Team Member performs day-to-day recruiting activities to deliver professional recruiting services on behalf of Sutter Health. Recruiting Team Members may be located in different geographic locations. Recruitment responsibilities may include management, nursing, allied health and/or support services within hospitals or medical offices. Executes recruiting programs and services to secure qualified candidates for a specified specialty or job classification(s). Works with the Recruiting Team Lead and Recruiting Team Members to understand and execute the hiring strategy. Partners with Sourcing Team to receive potential applicant information from various sourcing channels. Screens and reviews applicants, and provides a shortlist of screened candidates to hiring managers. Manages relationships with applicable candidates by providing communications throughout the recruiting process. Partners with other Recruitment Team Members to help execute end-to-end sourcing, recruiting...