Evangelical Community Hospital

  • Lewisburg, PA 17837, USA
Evangelical Community Hospital Remote * (Lewisburg, PA 17837, USA)
Oct 03, 2021
+ PURPOSE OF YOUR POSITION + The Customer Services Representative works under the supervision of the Customer Service Team Leader and Manager, Customer Service and will have direct contact with our patient population. Utilizing both inbound and outbound calling strategies, this position will provide excellent customer service primarily by telephone to all Evangelical Community Hospital (ECH) and Evangelical Medical Services Organization (EMSO) customers. They will assist customers with coverage/claims related questions and accurately interpret benefits and policy provisions for all insurance products accepted at ECH/EMSO facilities to account resolution. Conduct appropriate research and follow-up for with all areas of the ECH/EMSO organizations, as needed to provide prompt resolution of disputed claims to patient's satisfaction. + GENERAL INFORMATION + This position will work to resolve patient billing inquiries, as well as respond to patient inquires related to visits,...