Aetna Inc.

  • Orlando, FL, USA
Aetna Inc. Remote * (Pennsylvania, USA)
Oct 15, 2021
Job Description The role of the Customer Service Representative is to be a customer-focused, courteous, empathetic, service professional, who effectively uses knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is Aetna's window to our members, providers, physicians and hospitals. As a Customer Service Representative, the image you project over the telephone and how you handle the caller's situation is the public's perception of Aetna. We provide a human connection when it is needed most. Required Qualifications * Experience in a production environment. * Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. * Strong communication and problem-solving skills * Empathy towards customers' needs and concerns * Strong...
Aetna Inc. Remote * (Florida, USA)
Sep 30, 2021
Job Description The role of the Customer Service Representative is to be a customer-focused, courteous, empathetic, service professional, who effectively uses knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is Aetna's window to our members, providers, physicians and hospitals. This is a work from home position at $17.50 per hour. As a Customer Service Representative, the image you project over the telephone and how you handle the caller's situation is the public's perception of Aetna. We provide a human connection when it is needed most. Required Qualifications * Experience in a production environment. * Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. * Strong communication and problem-solving skills *...