Austin Staffing, Inc

  • Austin, TX, USA
Austin Staffing, Inc Remote * (Austin, TX, USA)
Oct 10, 2021
Austin Staffing is actively hiring talented Call Center Agents for a FULLY REMOTE ROLE . Job Description ● The agent will be responsible for receiving inbound calls and providing the customer with a range of plans, products, and prices to ensure accuracy, educating callers on the plan(s) and what is covered. ● The agent will have the goal of utilizing available tools to provide single-call resolution and maintaining the utmost customer satisfaction. ● The agent will need to be articulate, patient, and able to explain a wide range of technical concepts to customers of varying degrees of aptitude while maintaining a pleasant disposition. ● Providing informational brochures via mail or email ● Scheduling callbacks for the Benefit team ● Maintaining an 85% call quality average Minimum Skills & Requirements: ● Availability to work flexible shifts including holidays, weekends, and evenings ● high school diploma or equivalent ● 35 WPM typing speed without...