Baylor Scott & White Healthcare

  • Temple, TX, USA
Baylor Scott & White Healthcare Remote * (Dallas, TX, USA)
Oct 15, 2021
The Customer Service Specialist performs as a business analyst in a complex business office and analyzing and resolving advances customer issues. The Customer Service Specialist requires instilling confidence and trust and demonstrating operational excellence when communicating to the public. The Customer Service Specialist confers with customers by telephone, email, or in-person to troubleshoot and resolve issues within a single region (CTX or NTX). The Customer Service Specialist researches financial issues on customer accounts and ensure issues are effectively resolved in a timely manner. The Customer Service Specialist recognizes and advises management of trends that could lead to future or recurring customer service issues. The Customer Service Specialist reviews the patient accounting system to ensure all communications are covered, explained, and documented. The Customer Service Specialist maintains courteous and personalized service to the customer. The Customer Service...
Baylor Scott & White Healthcare Remote * (Dallas, TX, USA)
Oct 15, 2021
The Customer Service Specialist performs as a business analyst in a complex business office and analyzing and resolving advances customer issues. The Customer Service Specialist requires instilling confidence and trust and demonstrating operational excellence when communicating to the public. The Customer Service Specialist confers with customers by telephone, email, or in-person to troubleshoot and resolve issues within a single region (CTX or NTX). The Customer Service Specialist researches financial issues on customer accounts and ensure issues are effectively resolved in a timely manner. The Customer Service Specialist recognizes and advises management of trends that could lead to future or recurring customer service issues. The Customer Service Specialist reviews the patient accounting system to ensure all communications are covered, explained, and documented. The Customer Service Specialist maintains courteous and personalized service to the customer. The Customer Service...
Baylor Scott & White Healthcare Remote * (Dallas, TX, USA)
Oct 04, 2021
JOB SUMMARYThe Utilization Review Registered Nurse (RN) provides a clinical review of cases using medical necessity criteria to determine the medical appropriateness of inpatient and outpatient services. Provides feedback and assistance to other members of the healthcare team regarding the appropriate use of resources and timely follow-through with the plan of care. Provides ongoing communication with the health plan, provider utilization and/or care coordination departments regarding medical necessity for prospective, concurrent, and retrospective reviews. Collaborates as a team to ensure that medical records support the level of services being delivered.ESSENTIAL FUNCTIONS OF THE ROLEPerforms initial, concurrent, discharge and retrospective reviews. Uses evidence-based medical guidelines to determine the medical appropriateness of inpatient and outpatient services; Assesses patient needs; Uses knowledge of the nursing process and pathophysiology to interpret the needs or...
Baylor Scott & White Healthcare Remote * (Temple, TX, USA)
Oct 03, 2021
The primary responsibility of the PeopleSoft Application Analyst is to provide administrative and technical support for PeopleSoft and other assigned application(s), in support of business functions. This position assists with the analysis, recommendations for corrective actions, and resolution of problems within the software application. This position also contributes by providing support for normal software maintenance and updates. The essential functions of the PeopleSoft Application Analyst includes the following: Perform troubleshooting and support to the essential functions of PeopleSoft on-line applications. Perform troubleshooting and logical diagramming of SQR, BI Publishing, and PeopleSoft query functions. Perform primary and/or secondary administrative and technical support for PeopleSoft and other assigned applications. Coordinate with 2nd level, IT-support teams and outside vendors to troubleshoot and resolve issues. Create and maintain support documentation, service...