Baylor Scott & White Health

  • Temple, TX, USA
Dec 01, 2021
Baylor Scott & White Health Remote * (Round Rock, TX, USA)
Specialty/Setting: BSWQA, GAPS IN CARE Detailed Shift Schedule: M-FR 7:30-4:00 Location: 90% Remote - Based in Round Rock, TX JOB SUMMARY The Health Coordinator 1 facilitates patient continuity of care with the healthcare team. This position is responsible for utilizing available resources to ensure patients receive care that is continuous, comprehensive and coordinated across the care continuum. This position works cooperatively with providers and personnel to accomplish goals and objectives in accordance with established policies and procedures. ESSENTIAL FUNCTIONS OF THE ROLE Reviews reports to identify patient with past due adult preventative, diabetes and other identified clinical services; reviews the patient's electronic health record. Analyzes and compiles reports to support care coordination activities. Facilitates care coordination with multiple teams, disciplines or external resources as required. Identifies and facilitates referrals to community resources (i.e....
Nov 13, 2021
Baylor Scott & White Health Remote * (Round Rock, TX, USA)
JOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLE Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. Works collaboratively...