Pivot Technology Services

  • Huntington Beach, CA, USA
Dec 02, 2021
Pivot Technology Services Remote * (Plano, TX, USA)
POSITION SUMMARY The Contracts and Renewals Specialist provides support for business transactions and is the subject matter expert for various manufacturer(s) or product set. The goal is to maximize efficiency and profitability while reducing the time it takes to deliver a new or renewal quote to customers. Additionally, assisting with customer satisfaction issues for key customers is a critical function for this role. LEVEL OVERVIEW The Contracts and Renewals Specialist is an individual contributor role that reports to the Contracts and Renewals Manager and typically operates independently or in a professional office environment with a forty hour per week schedule. PRINCIPAL DUTIES AND RESPONSIBILITIES Primary focus on existing and new renewal opportunities with assigned manufacturer(s) . Monitor and maintain a successful maintenance renewal process to capture recurring revenue and provide value to Pivot's customers Work with Outside Account Executives on their...
Nov 22, 2021
Pivot Technology Services Remote * (San Antonio, TX, USA)
Our Business Analyst assists with the implementation and support of business information across multiple departments. They identify problems and opportunities within a customer, product or service, and ultimately provide solutions that help achieve the business' goals. The Business Analyst collaborates with the Sales, Sales Support Teams, and Financial Reporting Team to develop Business Requirements Documents (BRD) for key initiatives. Business Analyst would be responsible for bridging the gap between the financial report development team and sales support using data analytics and data modeling techniques to assess and document BRDs. The Business Analyst would work with financial report development team to translate business requirements into internal and customer facing dashboards and reports. PRINCIPAL DUTIES AND RESPONSIBILITIES Manages all aspects of assigned projects, including business requirements interviews, BRD development, and data modeling. Creates detailed...
Nov 19, 2021
Pivot Technology Services Remote * (Norcross, GA, USA)
As part of the Digital Operations support team, you will be responsible for managing client UCCE and PCCE environments. This includes troubleshooting and resolving issues related to these environments and performing change and problem management tasks. You will also work cross functionally with other technology support teams to ensure the highest quality of service delivery to our customers. Role/Responsibilities Troubleshoot and resolve complex issues related to Cisco UCCE, PCCE and associated applications. Engage in escalations from other engineers related to troubleshooting and issue resolution. Spearhead technical support delivery and act as the face of our technical services to our clients. Relay technical information to both technical and executive personnel. Deliver training and mentorship to operations or other junior engineers. Engage with our clients to identify pain points and provide recommendations for stability and optimization across the managed...